Dragi Citibronzed,
?eleli bismo da razjasnimo razlog za?to va? ra?un i BSB broj nisu zatra?eni za va?e povla?enje. To je jednostavno zato ?to se povla?enja kartica obra?uju direktno nazad na karticu koju ste prethodno koristili za svoj depozit — oni ne funkcioni?u kao tradicionalni bankovni transferi.
Iz na?e evidencije mo?emo videti da ste poku?ali da podignete sredstva na dve razli?ite kartice, koje se zavr?avaju na 8836 i 3194, koje su povezane sa razli?itim bankama. Na?alost, sve ove poku?aje podizanja novca su va?e banke odbile. U svom poslednjem poku?aju, poku?ali ste da podignete sredstva na istu karticu koju ste prethodno koristili, ali je jo? jednom transakcija odbijena, a sredstva su vra?ena na va? ra?un za igre.
Mo?ete li ljubazno da potvrdite da li ste kontaktirali svoje banke da se raspitate o razlogu za ova odbijanja? Razumevanje njihovog odgovora mo?e nam pomo?i da efikasnije re?imo ovu situaciju.
Ako to jo? niste u?inili, mo?emo vam ponuditi alternativno re?enje. Mo?emo da prebacimo va? na?in povla?enja na Jeton ili kriptovalutu (Bitcoin, Ethereum ili Tether). Imajte na umu da za povla?enje kriptovaluta nema potrebe za dodatnim depozitom – mo?emo direktno da prilagodimo va? na?in povla?enja. ?tavi?e, i Jeton i kripto metode se obi?no obra?uju mnogo br?e od transakcija karticama, pa se ne o?ekuju ka?njenja.
Sa na?e strane, budite sigurni da dalje aktivno istra?ujemo ovo pitanje. Na? finansijski tim marljivo radi na pobolj?anju stope uspe?nosti povla?enja kartica u va?em regionu, iako ovaj proces mo?e potrajati.
Tako?e ?elimo da istaknemo da nam nikada nije namera da odla?emo povla?enje. Potpuno razumemo da takve situacije uti?u na na?u reputaciju i u na?em je najboljem interesu da obezbedimo neometano i blagovremeno iskustvo za na?e igra?e. Iskreno se izvinjavamo zbog neprijatnosti koje vam je ovo izazvalo. Tako?e vas obave?tavamo da je na? menad?erski tim upoznat sa ovim pitanjem i da pa?ljivo prati napredak kako bi se osiguralo da se ono re?i.
Molimo vas da nam ka?ete koju opciju povla?enja ?elite, a mi ?emo biti spremni da obradimo va?u transakciju ?to je pre mogu?e.
Hvala vam na strpljenju i razumevanju.
Srda?an pozdrav,
Darja
Dear Citybronzed,
We would like to clarify the reason why your account and BSB number were not requested for your withdrawal. This is simply because card withdrawals are processed directly back to the card you previously used for your deposit — they do not function as traditional bank transfers.
From our records, we can see that you attempted to withdraw funds to two different cards, ending in 8836 and 3194, which are linked to different banks. Unfortunately, all of these withdrawal attempts were rejected by your banks. In your most recent attempt, you tried to withdraw funds to the same card you had previously used, but once again, the transaction was declined, and the funds were returned to your gaming account.
Could you kindly confirm whether you have contacted your banks to inquire about the reason for these rejections? Understanding their response may help us resolve this situation more efficiently.
If you have not yet done so, we can offer an alternative solution. We can switch your withdrawal method to Jeton or cryptocurrency (Bitcoin, Ethereum, or Tether). Please note, for cryptocurrency withdrawals, there is no need to make an additional deposit — we can adjust your withdrawal method directly. Furthermore, both Jeton and crypto methods are typically processed much faster than card transactions, therefore delays are not expected.
On our side, please rest assured that we are actively investigating this issue further. Our finance team is working diligently to improve the success rate of card withdrawals in your region, although this process may take some time.
We would also like to emphasize that it is never our intention to delay withdrawals. We fully understand that such situations impact our reputation, and it is in our best interest to ensure a smooth and timely experience for our players. We sincerely apologise for any inconvenience this has caused you. Please also be informed that our management team is aware of this matter and is monitoring the progress closely to ensure it is resolved.
Kindly let us know which withdrawal option you would prefer, and we will be ready to process your transaction as soon as possible.
Thank you for your patience and understanding.
Best regards,
Darja
Izmenjeno
Automatski prevedeno:
novac nije na mom onlajn kazino ra?unu, niti sam ga primio na svoj bankovni ra?un
