They control the games because then we start to win and try to make withdrawals block the games the way we play and we don't have anything else! Until we have money and until we make withdrawals everything is normal wins if lost but it is balanced but then k come up to ta normal block games until we are left with nothing! Beware is only lies and in addition the big prizes and jackpot never go ok everything is from 200 € never go is just lies! Do not play, you are left with nothing and if you are lucky enough to take it off or take it off and never play it again or you will not win anything else! But winning something is very rare! They lack seriousness

Eles controlam os jogos porque assim k comecamos a ganhar e tentamos fazer saques bloqueiam os jogos de maneira k jogamos jogamos e nao nos calha mais nada! ATe termos dinheiro e ate fazermos os saques tudo é normal ganha se perde se mas ta equilibrado mas depois k vêm que ate ta normal bloqueiam os jogos ate ficarmos sem nada! Cuidado é so mentiras e alem disso os premios grandes e jackpot nunca calha tudo o k seja a partir de 200€ nunca calha é so mentiras! Nao joguem ficam sem nada e se tens a sorte de te calhar ou tiras logo e nunca mais jogas la ou nao ganhas mais nada! Mas ganhares alguma coisa é mt mt raro! Têm falta de seriedade

Dear Ana,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): http://www.kpvfaw.com/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Hello! I started to earn u by making withdrawals until they see it and this is registered in these games on their website from then on I didn't win anything anymore because they started to control the game and block the winnings! Check it out! Such a tb never gets more than 200 € and it's very rare! Check pf

Ola! Eu comecei a ganhar ua fazendo saques ate eles verem e isso está registado nis jogos no site deles a partir dai nao ganhei mais nada pq eles comeceram a controlar o jogo e bloqueiam os ganhos! Vao verificar! Tal k tb nunca se ganha premior a cima de 200€ e ja é mt raro isso! Verifiquem pf

Please understand, that it is very difficult for us to proceed with this case without any supporting evidence. We would like to help you, but lack of evidence makes it impossible at this moment. Please, if you’ll come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. However, I will reject it now. Thank you for your understanding.