Since March 26, I wait for my winnings of € 400 to be paid out. I have sent over 50 emails. The documents I sent 5 times always reply and 1 I sent it to my lawyer and 1 to the Federconsunatori and they always give the same answers. , then they tell me to send the iban code that I send 2 times today 15 April they still ask me for the documents, at two point I will report to the postal police and to the other authorities as already done previously now in the withdrawal box my mine no longer appears payout because the year taken away but me or the photos and all the emails I sent and received if diets a little professional and not scammers paid honestly

Dal giorno 26 marzo aspetto che mi venda erogato la mia vincita di euro 400 ho inviato oltre 50 email   mi rispondono sempre di continuo i documenti che ho inviato per ben 5 volte e 1 lo fatto inviare dal mio avvocato e 1 dal Federconsunatori e loro danno sempre le stesse risposte. , poi mi dicono di inviare il codice iban che invio per 2 volte oggi  15 aprile mi chiedono ancora i documenti i, a due sto punto denuncerò alla polizia postale e alle altre autorità come già fatto in precedenza ora nella casella prelievo non compare più la mia vincita perché l anno tolta ma io o le foto e tutte le email che ho inviate e ricevuta se diete un po’ professionali e non truffatori pagate onestamente

Dear Pierluigi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

at this point I think you are playing their game making fun of people who invest money to spend some time as I have already explained I sent exact documents without any error six times in the end I asked for the iban code that I have sent as I printed it to the bank. I play at other casinos after 2 days I have the money credited to the card then this is an unrecognized casino and you know it so please kindly try them more professional you all. I made the claim you agree with the cheaters. I will also have to take this into account on my complaint good evening

a questo punto penso che  state facendo il loro gioco prendendo in giro la gente che investe denaro per passassero un po’ di tempo come già ho spiegato ho mandato documenti esatto senza nessun errore per ben sei volte alla fine mi ann chiesto il codice iban che ho inviato come me lo a stampato la banca. Io gioco ad altri casinó dopo 2 giorni ho i soldi accreditati sulla carta poi questo è un casino non riconoscito è voi  lo sapete quindi cortesemente cercate di esse più professionali voi tutti. Io il reclamo lo fatto voi date ragione agli imbroglioni. dovro tenere conto anche di questo sulla mia denuncia buona serata

Thank you very much Pierluigi for your quick reply. I’m very sorry that you feel as we’re siding with the casino. The only thing we’re trying to do, is to help each player accordingly. Please check other complaints for Winorama Casino, and you will find that majority of them got resolved, even if the payments were delayed.

I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Pierluigi,

Thank you for providing us with the information we requested and your patience. We will now try to get in touch with the casino and find more information case. 

Thanks payment found on day 18 thanks everything ok

Grazie il pagamento  lo trovato il giorno 18 grazie tutto ok 

That's great news, congratulations! You are very welcome. Thank you for using the Casino Guru complaint resolution center. We will now close the complaint as 'resolved' in our system. Should you need any further help, feel free to contact us.