Good morning the Winorama casino gives me that my withdrawal is suspended and I can't get in touch with them and they don't reply to the emails also they don't allow me to withdraw the wrong thing

Buongiorno il casinò Winorama mi da che il mio prelievo e sospeso e non riesco a mettermi in contatto con loro e non rispondono alle mail inoltre non mi permettono di prelevare  cosa non giusta 

Dear Diego,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Please could you advise how many days ago you have requested the withdrawal? Have you completed account verification successfully in the past? Thank you in advance for your reply.

Best regards,

Petronela

Good morning

exactly on Friday and then this morning I requested the withdrawal but the casino is not responding

Buongiorno 

esattamente venerdì e poi stamattina ho richiesto il prelievo ma da  sospeso inoltre il casinò non risponde 

Dear Diego,

As I mentioned before, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. I will set the timer for 7 days. Please be patient and keep me updated. Thank you in advance.

OK thanks

but reading info I saw that Winorama is not reliable can get in touch with them?

Ok grazie 

ma leggendo info ho visto che Winorama non è affidabile può mettersi in contatto con loro?

We have many resolved complaints related to delayed withdrawals with Winorama Casino. It takes approximately 2 weeks, for the withdrawals to get precessed and approved. If you don’t receive your winnings by then, please, let us know and we will intervene. Thank you.

good evening

to date on the winorama site my withdrawal request is still suspended I have sent 5 emails but they do not give me an answer I am thinking that it is a scam and I would not like to proceed with a complaint

buonasera 

ad oggi nel sito di winorama la mia richiesta di prelievo e ancora sospesa ho inviato 5 mail ma non mi danno risposta sto pensando che sia una truffa e non vorrei procedere con una denuncia 

Dear Diego,

Are you sure that you wish to close your complaint? I truly believe that your withdrawal is being processed and will be sent to you soon. We could leave this complaint opened until your winnings will reach you, but of course, it’s your decision. Please let me know.

Good morning

ok I wait until the complaint is not processed and I await the win

Buongiorno 

ok attendo finche il reclamo non sarà lavorato e attendo la vincita 

Thank you for changing your mind. I will set the timer for 7 days and wait for your update patiently.

Dear Diego,

Could you please update the status of your complaint? Have you received your winnings? Thank you.

Good morning

not yet

Buongiorno

ancora no

Thank you very much Diego for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Hello Diego88.

I see that you are fighting with this for a long time. I hope Winorama casino representatives reply here soon and explain where is the problem. I am afraid that without them, I am unable to help you.

We would like to ask the Winorama Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Good morning

I contacted the casino and received my win. Thanks again for your availability

Buongiorno

ho contatto il casinò e ricevuto la mia vincita grazie ancora per la disponibilità

I am glad to hear that.

Thank you for using the Casino Guru complaint resolution center. We will now mark it as 'resolved' in our system.