I made a 50 dollar deposit as they requested and said that’s how I would be able to withdraw. After making that deposit, they then said I had to make another deposit of 80 dollars to be able to get all my winnings out. My pending with draw amount is 8000, and I still have another huge amount left to try and withdraw.

Hello musicwill33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinsPark Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Could you please advise if your account is already verified and if yes, since when exactly?

Hello sir. I do believe I’m verified with them since the first day I signed on. But to be honest, I don’t think they have an official verification process because I’ve looked and looked. They don’t ask for ID or proof of residence or anything. They just ask for very basic personal info which they have of mine.

Did you accumulate your winnings with real money or did you use a bonus?

The first part of the money, the 8000 dollars was accumulated with sign on bonus money. The 19000 or so that’s in there now was accumulated with my own deposit money. But I see there on the site that all of it, including bonus money can be withdrawn.

When was the last time you spoke to the casino and what was it about?

The last time I spoke to them was last week sometime. I chatted with them every time I had a chance. But not exactly sure what day it was exactly. Sadly the chats are all gone.

Hello, just thought I would drop off the latest conversation with that casino

Dear Musicwill33,

Please do not deposit any additional money into the casino. We are currently investigating the casino, as we've received multiple similar complaints. It appears to be a fake version of another legitimate casino.

Kind regards,

Nick

Thank you for that. I will wait patiently and not deposit anything. Please let me know something as soon as you find out.

Dear musicwill33,

Thank you for your patience throughout the handling of your complaint against WinsParkSpin Casino.

After a thorough investigation, we have concluded that the casino's practice of charging players processing fees is unethical and goes against fair gambling standards. Additionally, despite our repeated efforts to reach out and seek an explanation, the casino has been uncooperative and failed to provide any valid justification.

We understand that this is not the outcome you were hoping for, but unfortunately, without cooperation from the casino, there is little more we can do to assist. As a result, we will be closing this and all related complaints as unresolved, with the classification of "Unreasonable Excuse."

Please also be aware that this will further negatively affect the casino’s already low safety index on our platform, especially since it has been using the trademark of a reputable brand to deceive players. We strongly recommend caution when dealing with this operator and suggest choosing casinos with higher safety ratings in the future.

Thank you for choosing www.kpvfaw.com, and we regret that we were unable to secure a more favorable resolution.

Best regards, 

Nick

www.kpvfaw.com