Good Morning,

I wanted to comment something that seems completely unfair to me, I have an account in this casino where I deposited with my ING mastercard from Spain the amount of € 474, which playing casino with that money I have acquired € 1,150, which I now want to withdraw .... this is where the problems come from, in all the withdrawals that they accept and have enabled such as bank transfer, much better, skrill, etc. They tell me that I have to withdraw that money only with the Mastercard (which is where I deposited the money) with which thing does NOT work, I have called my bank and they tell me that it is not possible to receive a credit on my card, doing it this way In any case, it is the business that has to make the refund on the card in order for me to receive the money, not in this strange way, with which in this method the bank rejects it and it is not possible for me to receive that money .

The other is now what do I have to do? I really can not send a bank document of ownership according to the account that I have is associated with the mastercard and be able to receive the money through a bank account? It is that I do not understand it, it seems that they do not want me or pay a money that I have earned, it is that it seems serious and unfair to me, I have played in more than 30 casinos and in none have I seen anything similar. I have even created a much better account to see if I could make the withdrawal there, and supposedly when you try it, an error appears that you contact wirwetten support, because I am very disappointed. Is it so difficult to receive the € 1,150 that I have won in the casino? They have the option of withdrawals by bank transfer and do not let me. Take action on the matter and a solution because this is important to me please

Buenos días,

Quería comentar algo que me parece del todo injusto, tengo una cuenta en este casino donde deposité con mi tarjeta mastercard de ING desde espa?a la cantidad de 474€, el cual jugando al casino con ese dinero he adquirido 1150€, el cual ahora quiero retirar.... aquí es dónde vienen los problemas, en todos los retiros que aceptan y tienen habilitados tales como transferencia bancaria, much better, skrill, etc. Me dicen que tengo que retirar ese dinero solo con la tarjeta Mastercard (que es dónde deposité el dinero) con la cual cosa NO funciona, he llamado a mi banco y me comunican que no es posible recibir un abono en mi tarjeta, realizándolo de esta forma, que en todo caso es el comercio el que tiene que realizar el reembolso en la tarjeta para yo recibir el dinero, no de esta forma tan extra?a, con lo cual en este método lo rechaza el banco y no me es posible recibir ese dinero.

La otra es ahora que tengo que hacer? De verdad no puedo enviar un documento bancario de titularidad conforme la cuenta esa que tengo esta asociada a la tajeta mastercard y poder recibir el dinero a través de cuenta bancaria? Es que no lo entiendo, parece que no me quieran ni pagar un dinero que he ganado yo, es que me parece grave e injusto, he jugado en más de 30 casinos y en ninguno he visto nada similar. Incluso me he creado una cuenta de much better para mirar si por allí podía realizar el retiro, y supuestamente cuando lo intentas aparece un error de que contactes con el soporte de wirwetten, pues estoy muy decepcionado. Tan dificil es recibir los 1150€ que he ganado yo en el casino? Tienen la opción habilitada de retiros por transferencia bancaria y no me dejan. Tomen cartas en el asunto y una solución porque esto es importante para mi por favor

Dear Albert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did I understand it correctly that you have deposited funds in to your account with the Mastercard but experiencing difficulties withdrawing your winnings to the same payment method? Have you contacted the casino regarding this issue? Have you been offered any alternative method to withdraw your winnings? I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

At the moment and suddenly I have made a small withdrawal of money with the same payment method that I deposited, in this case mastercard, and at the moment I think it is working, but I am waiting to receive it in my bank account

Por el momento y de repente he realizado una retiradas peque?as de dinero con el mismo metodo de pago que deposité, en este caso mastercard, y por el momento creo que está funcionando, pero estoy a la espera de recibirlo en mi cuenta bancaria

Thank you very much Albert for the update. I will set the timer for 7 days and wait for more good news.

Everything is already solved, very legal bookmaker and I have been able to withdraw my money with ease

Ya está todo solucionado, casa de apuestas muy legal y he podido retirar mi dinero con facilidad

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Albert for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.