Hello CasinoGuru,

On January 27th, 2023 I made 2 deposits with giropay (via AstroPay) at "Wizebets" Casino. 200E and 400E. But since AstroPay had problems again, the money didn't go through and I had to wait until Monday because weekends aren't bank working days. No problem.

On Monday afternoon, the money was transferred from AstroPay to Wizebets Casino. But to date, the money has not been credited to my Wizebets account. After daily e-mails, it says:

-It is being checked, our finance department has to clarify it, it is being processed. The last email was 15 minutes ago where it said again: "Hello! Deposits are being monitored. Don't worry.

Kind regards,

VIP Department WizeBets Casino"

A transfer usually takes 2 minutes. I don't know what they do with my money. Maybe they can help me. That would be nice.

Attached you will find the transfers from my bank and AstroPay.

*****

Hallo Casino Guru,

Am 27.01.23 habe ich bei "Wizebets" Casino 2 Einzahlungen mit giropay (über AstroPay) get?tigt.200E und 400E.Da AstroPay aber wieder mal Probleme hatte ging das Geld nicht durch und ich musste mich bis Montag gedulden weil am WE keine Bankarbeitstage sind.Kein Problem.

Am Montagmittag wurde das Geld von AstroPay an Wizebets Casino weitergeleitet.Doch bis heute wurde das Geld auf meinem Wizebetskonto nicht gutgeschrieben.Nach t?glichen e-mails heist es:

-es wird überprüft,unsere financeabteilung muss das abkl?ren,es ist in bearbeitung.Die letzte mail war vor 15 Minuten wo es wieder mal wortlich hies: "Hallo! Einlagen bei der überwachung. Mach dir keine Sorgen.

Kind regards,

VIP Department WizeBets Casino"

Eine überweisung dauert normalerweise 2Minuten.Ich weiss nicht was die mit meinem Geld anstellen.Vielleicht k?nnen sie mir ja helfen.Das W?re nett.

Im Anhang finden sie die überweisungen meiner Bank und von AstroPay.

*****

Dear Kai1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which you already did. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello Tomas

Thank you for the quick work. I have already sent an e-mail to AstroPay but have not yet received an answer. I will contact AstroPay again. My experience shows that AstroPay is not exactly the fastest.

Hallo Tomas

Vielen Dank für die schnelle Arbeit.Ich habe bereits eine E-mail an AstroPay gesendet aber bisher noch keine Antwort bekommen.Ich werde mich nochsmals bei AstroPay melden.Meine Erfahrungen zeigen das Astopay nicht gerade die schnellsten sind.

Thank you for your trouble. The amount was credited to my account today.

Vielen Dank für ihre Mühe.Der Betrag wurde meinem Konto heute gutgeschrieben.

Dear Kai1980,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com