250 euros consecutive without making a single combination .... lousy thieves ... be ashamed !!!!!!

250 euro consecutivi senza fare una sola combinazione....ladri schifosi...vergognatevi!!!!!!

Hello De Luca.

We are very sorry to hear that you had a bad experience in this casino. Could you please be more specific? On which games did you notice the problem? 

But it's the casino master bet .. ??? Then the shame continues ... Even yesterday and today I deposited 50 euros ... Without making a single combination I say one !!! And then last month and true 250 euros without a single point !!! Tell me if it's all regular ... For me it's just a scam ... Check how much I say and then you will answer ... Goodbye

Ma è il casino master bet..??? Allora la vergogna continua... Anche solo ieri e oggi ho depositato 50 euro... Senza fare una sola combinazione dico una!!! E poi il mese scorso e vero 250 euro consecutivi senza fare un solo punto!!! Ditemi voi se è tutto regolare... Per me è solo una truffa... Controllate pure quanto dico e poi mi risponderete... Arrivederci 

Hello De Luca.

I want to ask which games did you play? All depends on variance (volatility)

Variance (volatility) of games of chance:

To put it simply, the variance (also known as volatility) of a game determines how rapidly your bankroll is changing when you play the game:

• When playing a game with low variance, you win small winnings quite often. In this case, your bankroll changes quite evenly, although, unfortunately, usually downwards.
• In the case of a high-variance game, you lose in a vast majority of rounds, but when you win, you win high. Gradual drop-downs are, from time to time, replaced by a big gain.

http://www.kpvfaw.com/learn-about-games-of-chance-rtp-variance

In some games, you can win a small amount of money every second/third round and some games you are only losing and then suddenly you can become wealthy.

In your case, the game history would be beneficial, or at least a better description of your problem.

Dear De Luca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.