Hello, I really need your help to resolve my issue. I entered the casino called 1678PG.com and downloaded the game. I won 17 reais as a bonus to play...

I registered everything as required. Soon after, I kept winning until I reached $70,000. When I tried to withdraw, they asked me to make deposits to increase my withdrawal level in an automatic message at the time of withdrawal. So, I made a deposit of $10 and $70. I only managed to withdraw $40 out of $78,264.00. Shortly after, they blocked my withdrawals and games, only the deposit function wasn't blocked. But I have everything recorded and photos to prove and expose this casino. I want my money ????. Please help me, Casino Guru.

Olá,quero muito que vocês me ajudem a resolver meu problema, entrei no Casino chamado 1678PG.com e fiz o download do jogo, ganhei 17 reais de b?nus para jogar ...

Me cadastrei tudo conforme,logo após fui ganhando até chegar no valor de $70.000 quando fui sacar pediran fazer depósitos para aumentar meu nível de de saques ,em uma mensagen automático na hora do saque . Aí fiz um depósito de 10 e $ 70 ,só saquei $40 dos 78.264,00 , logo após ne bloquearam no saque e nos jogos , apenas o depósito que n?o me bloquearam,mas eu tenho tudo gravado e fotos para provar e desmacarar este Casino , quero meu dinheiro ????, por favor me ajudem Casino guru.

Dear Moreira2024,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1678PG.com.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Do I understand correctly the casino requested further deposits from you after you had balance on your account and you already deposited in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, firstly I'm very happy that you and Casino guru accepted my complaint, I really appreciate it..

Come on, about 7 days ago, I found this gaming platform or Casino (1678PG.com) on the social network, Instagram, here in my country (Brazil) a lot of people play on it, it's well known..

In fact I'm not blocked, I still have access to my account, but I can't make withdrawals or play anymore, only for deposits.. I've already tried to contact them and I haven't heard back.

Therefore, I only received an automatic message that I would need to contact the company's SAC, but there is no access, at the time I went to make the withdrawal.

My winnings were all from slots (by the way I was very lucky, until now I can't believe I won all this, but I won and I didn't receive it ??.

Yes, I had help from bonuses to reach this mutant, but I also made deposits to reach this amount.

I made 2 deposits.

Ola tomas, primeiramente estou muito feliz por você e Casino guru aceitar minha reclama??o, agrade?o muito ..

Vamos lá ,a uns 7 dias , encontrei esta plataforma de jogo ou Casino (1678PG.com )na rede social,Instagram , aqui no meus país (Brazil )muita gente joga nela, é bem conhecida ..

Na verdade n?o estou bloqueado,eu ainda tenho acesso na minha conta , só que n?o consigo fazer saques mais e nem jogar ,só para depósito .. já tentei entrar em contato com eles e n?o tenho retorno.

Por isso ,eu só recebi um mensagem automático que eu precisaria entrar em contato com o SAC da empresa, mas n?o tem acesso,no momento que fui fazer o saque .

Meus ganhos foram todos nos slots(,por sinal eu fui muito sortudo, até agora n?o acredito que ganhei tudo isto,mas ganhei e n?o recebi ??.

Sim,Eu tive ajuda dos b?nus para alcan?ar este mutante,mas também fiz depósitos para chegar neste valor .

Eu fiz 2 depósitos .

Hello Tomas, how are you?

How is the progress of my complaint, can you tell me?

I eagerly await your return.

Ola tomas, como você está?

Como está o andamento da minha reclama??o,pode falar ?

Aguardo atenciosamente o retorno .

Thank you very much, Moreira2024, for providing the necessary information. I will now transfer your complaint to my colleague Matej ([email protected])  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Good morning Tomas, I would like to thank you and Casino guru for your help... I will always be available to try and resolve this, I look forward to it ??

Bom dia tomas , eu que agrade?o você e Casino guru pela ajuda.. estarei sempre a disposi??o para provar e resolver isto , fico no aguardo ??

Hello Moreira2024,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Hello good evening matej, I contacted the Casino via the Telegram app, they are always making it difficult to resolve, they said that my account is very low in security, I disagree with them, I went through the entire process of regulating my account, until I already made the withdrawal, but the reason is different, I believe it's about the value I have there which is high (78.414.11), I thank you and Casino guru for helping me solve this problem.

If you want the link to talk to them, I can pass it on to you.

Ola boa noite matej, entrei em contato com o Casino via o app telegram ,os mesmos est?o sempre dificultando a resolver ,falaram que minha conta está muito baixa em seguran?a, eu discordo com eles, eu fiz todo processo de regulamento da minha conta, até saque já fiz , só que o motivo é outro ,acredito é sobre o valor que tenho lá que é alto (78.414.11), agrade?o você e Casino guru por está me ajudando resolver este problema.

Caso vocês queiram o link para conversar com eles ,posso passar para você.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Matej, I believe that Casino 1678 is not willing to pay me, because I contacted one of them, he said that my account is very low in security and I needed to deposit $200 to play again and withdraw my winnings..how do you know if Does this Casino have a license and can you find out where the Casino was created? I wait.

Matej, acredito que o Casino 1678 n?o está disposto a me pagar, pois eu entrei em contato com um deles ,falou que minha conta está muito baixa em seguran?a e precisava depositar $200 para voltar a jogar e sacar meus ganhos ..você como saber se este Casino tem licen?a e se vocês podem descobrir aonde o Casinofoi criado ? Aguardo.

Dear Moreira2024,

After conducting an investigation, I have reason to believe that 1678PG Casino is fraudulent. They are falsely claiming that additional deposits are required for you to withdraw your winnings. However, if you do make these extra deposits, they either become unresponsive or demand even more funds. This casino operates with a forged license, meaning there is no regulatory body to turn to for assistance.

In the past, we have encountered numerous similar scam casinos, all following a comparable pattern. 

Players are enticed by significant winnings from a free bonus, often obtained through a stroke of luck such as a free spin. The casino then congratulates the players and prompts them to make a deposit in order to access their winnings.

Could you please detail your specific experience with them? How challenging was it for you to build up your balance? Besides the initial $10 and $70 deposits, did you end up depositing any other funds?

Hi matej, thank you again very much for your help in trying to resolve my very complicated case, but I, who have always played, have had many losses and when I win, they refuse to pay.. I can no longer trust Casino.

I'm very disappointed...

I got in touch with them again, they always say the same thing, about me depositing x amount to increase my account's security rating so I can play and withdraw, but I didn't deposit, because I'm very suspicious of them... It wasn't easy to have these gains, finally deceived me.

Can you help me in any legal proceedings against them here in my country Brazil?

Ola matej, novamente muito obrigado pela ajuda de tentar resolver meu caso t?o complicado, mas eu, que sempre joguei ,já tive muitas perdas e quando eu ganho,se recusam a pagar .. n?o dar mais para confiar em Casino.

Fico muito triste decepcionado..

Entrei novamente em contato com eles , falam sempre a mesma coisa,de eu depositar um valor x para aumentar índice de seguran?a da minha conta para poder jogar e sacar , mas n?o depositei,pois estou muito desconfiado deles... N?o foi fácil ter estes ganhos ,por fim me enganaram.

Você pode me auxiliar em algum processo judicial contra eles aqui no meu país Brazil?

Dear Moreira2024,

Can you tell me the deposit method you used for depositing funds into the casino?

Hello matej, Pix method.

Olá matej ,Método a Pix .

Again matej, I'm sending you proof of transfer of the money I sent to the platform's bank, can you advise on reporting it?

A novamente matej, estou te enviando o comprovante de transferência do dinheiro que mandei para o banco da plataforma, você pode aconselhar em denucialos?

Dear Moreira2024,

You should contact your bank and explain the situation to them. The bank should be able to process a chargeback. It's crucial to mention that you thought you were depositing money to a casino, but it turned out to be a scam project, and you are requesting a refund of your funds.

Good afternoon, I will contact you...

Thanks...

Boa tarde,irei fazer o contato ...

Obrigado...

Please let me know about your progress. I believe we have done all we can, and now it is up to you and your bank. Therefore, I would like to close the case as unresolved (to serve as a warning for other players). May I proceed?

Dear Moreira2024,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, matej..... Thank you very much for everything!

I really believe in your work, you solved a problem for me last year! ??

Olá ,matej..... Pode sim encerrar.. muito obrigado por tudo !

Eu acredito muito no trabalho de vocês ,os mesmos já resolveram um problema meu ano passado! ??

I wish I could assist you further, but with a scam casino, we have no means to compel them to pay you. They aren't responding, so we only have your information. Your bank is the only institution that can help at this point.

Dear Moreira2024,

We are extending the timer by 7 days.

We regret to inform you that we cannot assist further, and we are closing this complaint as unresolved. It will remain visible to other players as a warning.