K?ra djak1987,
Jag var i kontakt med casinorepresentanten utanf?r tr?den.
Eftersom du befinner dig i Ryssland, och f?r n?rvarande finns det m?nga restriktioner och sanktioner mot ditt bos?ttningsland, ?r det tyv?rr inte m?jligt att g?ra ett uttag. ?ven om casinot f?rs?kte hitta en l?sning ?r det utanf?r dess kontroll, och det beror snarare p? processerna hos casinots 3:e parts betalningsleverant?rer/processorer, som inte kan behandla ditt uttag.
Du n?mnde att du f?rsett casinot med din e-pl?nbok - fr?n vilket land skapade du denna e-pl?nbok och hur (med vilka dokument) verifierade du dig d?r?
Observera att enligt e-postmeddelandet fr?n kasinot som du delade tidigare, bad de dig om en betalningsmetod registrerad utanf?r Ryssland med EUR som valuta. Det betyder att du antingen skulle registrera en ny e-pl?nbok medan du ?r i ett annat land eller anv?nda en VPN f?r att d?lja din nuvarande plats. Men i vilket fall som helst skulle du bli ombedd att verifiera dig sj?lv, vilket inte skulle vara s?rskilt anv?ndbart eftersom (som jag antar) du bara har ryska dokument. D?rf?r skulle det sannolikt inte heller vara vettigt.
Om du inte har en betalningsmetod som efterfr?gades av casinot, ?r jag r?dd att det inte finns n?got vi eller casinot kan g?ra f?r dig. Lyckligtvis ?r det omtvistade beloppet inte s? h?gt, s? du skulle inte l?mna mycket p? ditt casinokonto. Jag rekommenderar dock starkt att du v?ntar tills casinot informerar dig om en alternativ l?sning eller att dess betalningsleverant?r/processor sl?pper begr?nsningarna. Men det finns ingen tidsram f?r det alls.
Dear djak1987,
I was in contact with the casino representative outside of the thread.
Unfortunately, since you are located in Russia, and currently, there are many restrictions and sanctions applied against your country of residence, it is not possible to make a withdrawal. Although the casino tried to find a solution, it is out of its control, and it rather depends on the processes of the casino's 3rd party payment providers/processors, which are not able to process your withdrawal.
You mentioned that you provided the casino with your e-wallet - from which country did you create this e-wallet, and how (with which documents) did you verify yourself there?
Please note that according to the email from the casino that you shared earlier, they asked you for a payment method registered outside of Russia with EUR as currency. It means you would either register a new e-wallet while you are in a different country or use a VPN to hide your current location. However, in any case, you would be requested to verify yourself, which would not be very helpful since (as I assume) you have only Russian documents. Therefore, it would likely not make sense as well.
If you do not have a payment method that was requested by the casino, I am afraid there is nothing we or the casino can do for you. Fortunately, the disputed amount is not so high, so you would not leave much in your casino account. However, I would strongly recommend you wait until the casino informs you about an alternative solution or that its payment provider/processor releases the restrictions. But there is no time frame for that at all.
Automatiskt ?versatt:
