B?ste xachdanielyan, f?r att kunna hantera din beg?ran om ?terbetalning efter att ditt konto har st?ngts m?ste vi klarg?ra processen f?r sj?lvuteslutning. Fr?n sk?rmdumpen du angav n?mnde du ditt spelberoende den 9 januari och ditt konto st?ngdes officiellt den 14 januari. Denna tidslinje ?r acceptabel, eftersom det ?r vanligt att kontost?ngningar tar n?gra dagar, s?rskilt med tanke p? att det var en helg emellan.
Men f?r att vi ska kunna forts?tta med en beg?ran om ?terbetalning kr?ver vi en beg?ran om sj?lvuteslutning som uttryckligen n?mner ditt spelproblem, daterad f?re den 9 januari. Om du inte har n?gra beg?randen om sj?lvuteslutning som skickades in f?re det datumet kommer vi tyv?rr inte att kunna hj?lpa dig med dina ?terbetalningar.
Om det finns ytterligare information som skulle st?dja ditt fall, tveka inte att kontakta oss, annars kommer jag att tvingas avsl? ditt klagom?l. Tack f?r din f?rst?else.
Dear xachdanielyan, to address your request for a refund after your account closure, we need to clarify the self-exclusion process. From the screenshot you provided, you mentioned your gambling addiction on January 9, and your account was officially closed on January 14. This timeline is acceptable, as it’s common for account closures to take a few days, especially considering there was a weekend in between.
However, for us to proceed with any refund request, we require a self-exclusion request that explicitly mentions your gambling problem, dated before January 9. If you do not have any self-exclusion requests that were submitted prior to that date, unfortunately, we won't be able to assist you with your refunds.
If there is any additional information that would support your case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
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