B?sta lgalvarez1605,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Om din ins?ttning aldrig har krediterats till ditt casinokonto ?r det enda jag skulle rekommendera att kontakta din betalningsleverant?r. De m?ste unders?ka det men kom ih?g att det ?r en komplicerad process som kan ta ungef?r en m?nad. I dessa fall har casinot vanligtvis h?nderna bundna. Jag rekommenderar ocks? starkt att inte s?tta in fler pengar tills problemet ?r l?st.
Om pengarna f?rsvann under transaktionen kommer det att ta lite tid innan de kommer att krediteras ditt casinokonto.
Jag ?r ledsen att vi inte kunde vara till mycket hj?lp nu. Jag l?mnar detta klagom?l ?ppet i en m?nad och ber dig att h?lla oss uppdaterade. Tack s? mycket f?r din f?rst?else.
V?nliga h?lsningar,
Tomas
Dear lgalvarez1605,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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