Hello, good day... THIS COMPANY, 1xSlots Casino, DOES NOT ALLOW ME TO WITHDRAW MY MONEY. WEEKS AND DAYS GO BY, AND THEY ONLY PROVIDE ME WITH A VERY BASIC ARGUMENT THAT THEY ARE HAVING TECHNICAL PROBLEMS. THE STRANGE THING IS THAT I WENT TO MY ASTROPAY WALLET, AND THEY HAVE NO PROBLEM RECEIVING MONEY. BUT 1xSlots CASINO DO RECEIVE DEPOSITS VIA ASTROPAY BUT ARE NOT PAYING WITHDRAWALS THROUGH ASTROPAY. THEN THEY ASK ME TO OPEN ANOTHER WALLET, FORCING ME TO MAKE ANOTHER DEPOSIT IN ORDER TO WITHDRAW MY MONEY. THIS IS TOO MUCH OF AN ABUSE AGAINST MY WILL. SECONDLY, THE WALLETS OR COMPANIES THAT THEY PROVIDE AS OPTIONS REQUIRE DOCUMENTATION THAT I DO NOT HAVE IN MY COUNTRY. THE SITE ITSELF IS NOT BAD, THEY HAVE GOOD GAMES, BUT FAIR IS FAIR. I DEPOSIT A SMALL AMOUNT OF MY OWN MONEY, WHICH I EARN AND RISK. IF I LOSE IT WHILE PLAYING, THAT'S WITHIN THE RISK, AND THAT'S FINE. I RUN THAT RISK AND TRUST PERHAPS... NOW, IF I WIN IN ONE OF THESE GAMES, I WOULD LIKE TO RECEIVE MY WINNINGS IN A TIMELY MANNER, JUST AS THEY RECEIVED MY DEPOSIT IN A TIMELY MANNER. IT REALLY IS A SHAME THAT THEY DO NOT PAY YOU.

hola buenas... ESTA EMPRESA 1xSlots CasinoNO ME DEJA RETIRAR MI DINERO PASAN LAS SEMANA Y DIAS SOLO ME DAN UN ARGUMENTO DEMASIADO BASICO QUE TIENEN PROBLEMAS TECNICOS. LO RARO ES QUE ME DIRIGI A MI BILLETERA ASTROPAY Y ELLOS NO TIENEN PROBLEMA PARA RECIBIR DINERO. PERO 1xSlots CASINO SI RECIBEN EL DEPOSITO POR ASTROPAY PERO NO ESTAN PAGANDO LOS RETIROS POR ASTROPAY.DESPUES ELLOS ME PIDEN QUE HABRA OTRA BILLETERA OBLIGANDOME HACER OTRO DEPOSITO Y ASI PODER RETIRAR MI DINERO ,ES DEMASIADO ATROPELLO CONTRA MI VOLUNTAD.2° LAS BILLETERAS O ESAS EMPRESAS QUE TIENEN O ESAS OPCIONES QUE ELLO DAN PIDEN REQUISITOS QUE YO NO TENGO EN MI PAIS . LA PAGINA NO ESTA MAL TINEN BUENOS JUEGOS PERO LO JUSTO ES JUSTO YO DEPOSITO UN PEQUE?O Y DINERO MIO QUE ME LO E GANDO ARRIESGO ESE DINERO SI LO PIERDO JUGANDO ESTA DENTRO DEL RIESGO ESTA BIEN YO CORRO Y ME ARRIESGO Y CONFIO QUIZAS ... AHORA SI GANO EN UNOS DE ESO JUEGOS ME GUSTARIA RECIBIR EL PREMIO DE TIEMPO Y EN FORMA ASI COMO ELLO RECIBIERONMI DINERO TAMBIEN EN TIEMPO Y EN FORMA LA VERDAD QUE ES UNA PENA QUE NO TE PAGUEN

Dear deimonaljoei79,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 1xSlots Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Have you tried depositing and withdrawing via a different payment method as suggested by the casino?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I still have the same problem, days go by and I still don't resolve the issue, they keep forcing me to make another deposit in other wallets and associate with them, which I cannot and should not do because those wallets that the casino recommends ask for requirements that I do not have and Also, because they force me to deposit again and don't let me withdraw the money earned, it is not appropriate. I hope for your help to solve the problem. Thank you.

hola sigo con el mismo incomveniente pasan los dias y sigo sin resolver el tema me siguen obligando a hacer otro deposito en otras billeteras y asociarme a ellas lo cual yo no puedo ni debo hacerlo porque esas billeteras que recomiendan el casino piden requicitos q no tengo y ademas por que me obligan a depositar denuevo y no me dejan sacar el dinero ganado no es apropiado espero su ayuda para resolver el problema gracias

I still have the same problem, they force me to deposit again in another wallet that I don't have, they require requirements that I don't have either, in this country they don't operate for certain people or the majority, they keep telling me the same thing, week after day, everything stays the same, nothing. It seems that they operate in this way, it is very doubtful, greetings!!!

sigo con el mismo problema me obligan a depositar denuevo en otra billetera que yo no tengo que requieren requisitos que yo tampoco no tengo que en este pais no operan para siertas personas o la mayoria me siguen deciendo lo mismo pasn las semanas dias todo sigue igual nada cambia parecietan q operan dr esta manera es muy dudoso saludos!!!

Everything remains the same, they force me to deposit again and with other wallets that I don't have and I have requirements to be included

sigue todo igual obligan dep9sitar denuevo y con otras billeteras que no tengo y tengo requisitos para incluirme

As mentioned in my earlier response, it's important to note that the casino may not provide the same payment options for both deposits and withdrawals. If Astropay is unavailable for withdrawing your winnings, the only available solution would be to select an alternative payment method and proceed with the verification deposit as advised by customer support.

Hello, how are you? You can now withdraw the money. Thanks to you, your help was very valuable. It didn't take long for you to send me the withdrawal message. It took a long time, but thanks to your help I was able to solve it quickly. I am very satisfied with your contribution of help. Greetings. Have a good day. Thank you! !

hola que tal ya puede retirar el dinero gracias a usted valio mucho su ayuda no tardaron en mandame el mensaje de retiro tardaron bastante pero gracias a su ayuda pude solucionarlo rapido estoy muy conforme con su aporte de ayuda los saludos atte que tengan buen dia gracias!!

Dear deimonaljoei79,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

www.kpvfaw.com