Hello. My account has been fully verified. But the casino rejects all my withdrawal requests. When I contact support with this question, the agent simply stops answering my question. I contacted both the chat and email support services. There was no answer. I ask you to help me withdraw my money.

Dear susanasasana,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected] or post screenshots here
• Is any withdrawal request currently pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

1) I tried to clear this up. The casino support initially said that it was their technical glitch and asked me to try again. After that they indicated that my email address was not verified. I have confirmed my email address. I submitted a withdrawal request again. IT gets canceled over and over again. And now the operator does not answer any of my questions. I waited for an answer for several hours, but they never answered me

2) ok

3) Today I submitted a request to withdraw funds

Was the withdrawal of your funds successful this time?

Have you received any update or explanation of the situation from the casino?

Please let me know.

The funds are still not being paid. The operator in the chat still does not provide information

Now I can’t even complete a withdrawal request

Thank you very much, susanasasana, for providing the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi susanasasana,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear 7Bets.io Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why all the withdrawal requests were rejected? Was the player's account verified?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email [email protected].

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear susanasasana,

Unfortunately, there has been no reaction from the casino. I'm afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia