Det h?r kasinot ?r direkt skandal?st, v?ldigt snabbt att ta dina pengar men n?r det kommer till uttag kommer de att hitta n?gra medel d?r inne att inte betala. Kommunikation ?r ett fullst?ndigt sk?mt, ett uttag gjordes den 16/01/2025 och de har precis skickat ett beslut nu, vilket ?r ett fullst?ndigt sk?mt, och sa att jag anv?nde tredje part f?r ins?ttningar och detta f?rklarades f?r dem p? uttalandena att pengarna skickade till mig fr?n min bror till mig var mina pengar han tittade efter d? hade de fr?ckheten att s?ga i slutet att jag inte ?r n?gon f?rlust p? grund av tidigare uttag, fullst?ndiga brottslingar s? var f?rsiktig. Jag har redan kontaktat juridisk r?dgivning men folk m?ste varnas f?r 888ladies, det ?r helt ?ckligt f?r spelarna.
D?r ?r mejlet jag fick.
Hej Khloe,
Ditt ?rende eskalerades till mig som en del av Customer Support Management-teamet med 888ladies.
Tack f?r att du gav oss tid att granska ditt ?rende fullst?ndigt och vi ber om urs?kt f?r f?rseningen och eventuella negativa effekter som detta kan ha haft p? dig. Under analysen som v?ra team genomf?rde togs ett par fr?gor upp som vi var tvungna att ha besvarat genom till?ggsf?rfr?gningar om dokumentation och f?rklaringar som st?lldes till er, vilket jag f?rst?r har varit en obekv?m process, om ?n n?dv?ndig.
Vid denna tidpunkt kunde vi identifiera flera brott mot v?rt anv?ndaravtal, s?som anv?ndning av tredje parts medel f?r att finansiera ditt konto hos oss samt kringg?ende av v?ra system f?r att anv?nda v?ra tj?nster medan du tidigare har valts bort fr?n en annan konto p? v?rt n?tverk av webbplatser. Dessa punkter t?cks av b?da versionerna av v?ra anv?ndaravtal, i den gamla versionen genom punkterna 9.2.3 och 15.1.3 och i den nya versionen i avsnitt 11.2.28.iii och 11.2.3:
"om vi har anledning att tro att ditt kundkonto anv?nds eller finansieras helt eller delvis av en tredje part;";
"Kringg?ende: Att bryta sig in i, komma ?t eller f?rs?ka bryta sig in i eller komma ?t eller p? annat s?tt kringg? v?ra s?kerhets?tg?rder och/eller system, vilket inkluderar men ?r inte begr?nsat till att kringg? v?ra system f?r att anv?nda tj?nsterna n?r du har valt att inte ta emot v?ra tj?nster."
Eftersom b?da ovanst?ende anses vara f?rbjudna, har vi tagit beslutet att permanent st?nga av ditt konto hos oss, i linje med avsnitt 12,3. Vi ber dig v?nligen att avst? fr?n att f?rs?ka ?ppna n?gra nya konton p? v?rt n?tverk av webbplatser, eftersom alla framg?ngsrika f?rs?k kommer att avslutas omedelbart efter uppt?ckt och anser att du inte ?r ber?ttigad att g?ra anspr?k p? associerade medel. Du kan hitta en lista ?ver webbplatser h?r: Drivs av oss , men du kan ocks? enkelt identifiera en webbplats genom att rulla till licensinformationen l?ngst ner p? sidan.
Dessutom, enligt avsnitt 12.5,2, kommer vi inte att behandla din v?ntande beg?ran om uttag. Vi har uppt?ckt att hela ditt insatta belopp hos oss till ett v?rde av 2520 GBP redan har t?ckts och betalats ut i ?verskott genom att du tidigare behandlade uttag som uppgick till 3460 GBP, vilket g?r att du ?r utan f?rlust och har ett totalt positivt saldo.
Jag uppskattar till fullo att ovanst?ende beslut inte var det du hoppades p? och att det kommer att generera en hel del besvikelse, vilket jag ?r uppriktigt ledsen f?r, men det togs inte l?ttvindigt.
Vi respekterar din r?tt att eskalera detta ytterligare, men vi anser att de ?tg?rder som vidtas h?r ?r l?mpliga med tanke p? sammanhanget och vi hoppas att du ocks? kan f?rst? v?r synpunkt.
Vi ber om urs?kt f?r eventuella besv?r du upplevt h?r och vi ?nskar dig uppriktigt all lycka fram?t!
This casino is outright scandalous, very quick to take your money but when it comes to withdrawals they'll find any means in there power not to pay. Communication is a complete joke, withdrawal was made on 16/01/2025 and they've only just sent a decision now which is a complete joke, saying I used 3rd party for deposits and this was explained to them on the statements that the money sent to me from my brother to me was my money he was looking after then they had the audacity to say at the end that I'm at no loss because of previous withdrawals, complete criminals so be wary. Iv already contacted legal advice but people need to been warned of 888ladies, there absolutely disgusting to there players.
There's the email I received.
Hello Khloe,
Your case was escalated to me as part of the Customer Support Management team with 888ladies.
Thank you for allowing us the time to fully review your case and we apologize for the delay and any negative impact this may have had on you. During the analysis our teams performed, a couple of questions were raised which we had to have answered through addition requests for documentation and explanations that were asked of you, which I do understand has been an uncomfortable process, albeit necessary.
At this time, we were able to identify several breaches of our User agreement such as use of third party funds to fund your account with us as well as circumvention of our systems in order to use our services while you have previously been opted out on another account on our network of sites. These points are covered through both our User Agreement versions, in the old version through points 9.2.3 and 15.1.3 and in the new version in section 11.2.28.iii and 11.2.3:
"if we have reason to believe your Customer Account is being used or funded in whole or in part by a third party;";
"Circumvention: Breaking into, accessing or attempting to break into or access or otherwise circumvent our security measures and/or systems, which includes but is not limited to circumventing our systems to use the Services when you have opted out from receiving our Services."
As both of the above are considered prohibited practices, we have taken the decision to permanently suspend your account with us, in line with section 12,3. We kindly ask that you refrain from attempting to open any new accounts on our network of sites, as any successful attempts will be terminated immediately upon detection and deem you ineligible to claim any associated funds. You may find a list of sites here: Operated by us, however you can also easily identify a site by scrolling to the licensing information at the bottom of the page.
Furthermore, according to section 12.5,2, we will not be processing out your pending withdrawal request. We have found that your entire deposited amount with us of the value of 2520 GBP has already been covered and been paid out in surplus through you previously processed out withdrawals which amounted to 3460 GBP thus leaving you at no loss and on an overall positive balance.
I fully appreciate that the above decision was not the one you were hoping for and that it will generate a fair amount of disappointment, for which I am sincerely sorry, however it was not taken lightly.
We do respect your right to escalate this further, but we do feel like the action taken here is appropriate considering the context and we do hope you can understand our point of view as well.
Apologies for any inconvenience you experienced here and we sincerely wish you all the best moving forward!
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