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HemKlagom?l888Starz Casino - Spelaren tror att hans uttag har blivit f?rsenat.
888Starz Casino - Spelaren tror att hans uttag har blivit f?rsenat.
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3 600 EGP
888Starz Casino
S?kerhetsindex:Under medel
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Egypt had requested a withdrawal less than two weeks prior to submitting their complaint. They had not received their money yet. After reviewing the situation, it was found that the casino did not provide a transaction ID or confirmation of the withdrawal, and the player had evidence from payment operators confirming that the funds had not been transferred. Despite attempts to engage the casino for a resolution, the Complaints Team was unable to obtain a response. Consequently, the complaint was marked as "unresolved," and the player was advised to contact the Cura?ao Gaming Control Board for further assistance.
Spelaren fr?n Egypten hade beg?rt ett uttag mindre ?n tv? veckor innan de l?mnade in sitt klagom?l. De hade ?nnu inte f?tt sina pengar. Efter att ha granskat situationen konstaterades att casinot inte tillhandah?ll ett transaktions-ID eller en bekr?ftelse p? uttaget, och spelaren hade bevis fr?n betalningsoperat?rer som bekr?ftade att pengarna inte hade ?verf?rts. Trots f?rs?k att kontakta casinot f?r en l?sning kunde klagom?lsteamet inte f? n?got svar. F?ljaktligen markerades klagom?let som "ol?st" och spelaren ombads kontakta Cura?ao Gaming Control Board f?r ytterligare hj?lp.
Jag beg?rde uttag f?r tv? dagar sedan, och casinot markerade uttaget som lyckat. Men pengarna kom inte in p? kontot. Betalningsmetoden ?r mobil pl?nbok som g?r omedelbar ?verf?ring.
Jag har kontaktat supporten via chatt, e-post och telegrambot, svaret jag fick i en mening: agenten ?verf?r pengarna. Jag har bett om transaktionsinformationen fr?n bearbetningen - allt jag fick ?r ett SMS-foto fr?n Vodafone Cash utan detaljer som skulle g?ra det m?jligt att kontrollera transaktionen ytterligare. Operat?ren av Orange Cash-pl?nboken bekr?ftade att det inte finns n?gra p?g?ende transaktioner och att den m?ste dirigeras till avs?ndaren. Eftersom jag anv?nder b?da operat?rerna kunde jag ocks? kontakta Vodafone Cash och tillhandah?ll ett foto av SMS:et jag fick fr?n casinot. Naturligtvis ?r det om?jligt att sp?ra eller kontrollera n?gonting med detta SMS eftersom det inte inneh?ller n?gra detaljer. Men de bekr?ftade att ingen transaktion gjordes vid mottagandet av Orange Cash och f?r att unders?ka vidare beh?ver vi ett transaktionsnummer eller avs?ndarnummer. Vilket casinosupporten inte tillhandah?ll, trots att jag ber om det i varje meddelande jag skickar. Svaret jag f?r varje g?ng: "agenten ?verf?r pengarna", inga detaljer tillhandah?llna ?verhuvudtaget. Sn?lla hj?lp mig att f? bevis p? ?verf?ringen.
Tack p? f?rhand
Hello,
I have requested withdrawal of funds 2 days ago, and casino marked the withdrawal successful. But funds did not come to the account. The payment method is mobile wallet that is instant transfer.
I have contacted support by chat, mail and telegram bot, the answer i got in one sentence : the agent transfer the funds. I have asked for the transaction details from processing - all I got is sms photo from vodafone cash with no details that would allow to check furter the transaction. Orange cash receiving wallet operator confirmed that there are no pending transactions and it has to be directed to sender operator. As i use both operators i could contact vodafone cash as well and provided the photo of sms i got from the casino. Of course it is impossible to track or check anything by this sms as it contains o details. But they confirmed that to receiving orange ber was no transaction done and to investigate further we need a transaction number or sender number. Which casino support did not provide although i request it in every message I sent. The answer i get every time: "agent transfers the funds" no details provided what so ever. Please help to get any prove of funds transfer.
Stort tack f?r ditt klagom?l. Vi ?r ledsna ?ver att h?ra om problemet med ditt uttag och f?rst?r din oro. Du b?r dock t?nka p? att det ?r ganska normalt att uttag tar n?gra dagar eller till och med veckor att behandla. Det betyder att det kan ta lite tid innan dina pengar syns p? ditt konto. Denna f?rdr?jning kan orsakas av en ofullst?ndig KYC-verifiering eller ett stort antal uttagsf?rfr?gningar. D?rf?r r?der vi spelare att ha t?lamod, samarbeta fullt ut med casinot och v?nta minst 14 dagar efter att de har beg?rt sina uttag innan de skickar in ett klagom?l.
Om ditt konto har verifierats framg?ngsrikt, din spelhistorik har kontrollerats, ditt uttag har godk?nts av casinot och du fortfarande inte har f?tt dina vinster inom 14 dagar efter din uttagsbeg?ran, kommer vi att ingripa och g?ra v?rt b?sta f?r att hj?lpa dig. Tack p? f?rhand f?r ditt t?lamod och din f?rst?else.
Med v?nlig h?lsning, Centret f?r klagom?lsl?sning
PS: V?rt f?rsta svar genererades baserat p? de uppgifter du l?mnade n?r du skickade in ditt klagom?l. Om det har skett ett missf?rst?nd och problemet ?r annorlunda eller r?r mer ?n bara en f?rsenad utbetalning, beh?ver du inte oroa dig – vi kommer att granska detaljerna noggrant och ?terkomma till dig s? snart som m?jligt. Tack f?r ditt t?lamod.
Dear oxanasub,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you. Thank you in advance for your patience and understanding.
Best regards, Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Tack f?r svaret, v?nligen observera att casinot h?vdar att ?verf?ringen behandlas av deras agent, men vill inte ge n?gra bevis eller detaljer. De bad mig inte v?nta p? behandlingen, de h?vdar att det ?r klart och att jag borde f? beloppet, eftersom betalningen sker omedelbart.
Som jag har sagt har jag kontaktat b?da betalningsoperat?rerna, och de bekr?ftade b?da f?r mig, med hj?lp av mitt mottagningsnummer, att ingen s?dan transaktion genomf?rdes.
Min KYC-verifiering avslutades f?r flera ?r sedan. Casinot p?stod inte att det fanns n?gon h?g volym uttagsf?rfr?gningar. De sa bara att ?verf?ringen var slutf?rd och att pengarna fanns p? mitt konto! Vilket betyder att fr?n deras sida, OM allt ?r slutf?rt! ?verf?ringen ?r inte slutf?rd, och f?r att kunna hantera den borde de ?tminstone skicka all data om ?verf?ringen.
Jag skulle inte klaga om casinot sa att jag skulle v?nta p? ?verf?ringstiden.
Sn?lla hj?lp till att f? fram informationen f?r att hitta pengarna (om det verkligen ?r gjort)
Dear Dominika
Thank you for the response , please take into consideration that the casino claims that the transfer is processed by their agent, but don't want to provide any proof nor details. They didn't asked me to wait for processing, they claim that its done completed and i should receive the amount, as payment is instant,
As I have stated I have contacted both payment operators, and they both confirmed to me, using my receiving number, that no such a transaction was done.
My KYC verification was finished years ago. Casino did not claim a high volume of withdrawal requests. they just told me that the transfer is completed and money is there in my account! Which means that from their side SUPPOSING all completed ! This transfer is not done, and to truck it they should at least send any data of this transfer.
I would not complain if the casino said to wait for the trans time.
Please kindly help to get the data in order to find the funds (if its really done)
Hoppas att allt ?r bra. Den rekommenderade tidsperioden har nu l?pt ut och jag skulle vilja veta om du har f?tt ditt uttag eller om det har h?nt n?got nytt i ditt ?rende? H?r g?rna av dig och ber?tta hur det g?r.
Dear oxanasub,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
K?ra oxanasub, l?t mig st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen helt och h?llet.
Fick du n?gon formell bekr?ftelse eller transaktions-ID fr?n casinot som uttryckligen bekr?ftar uttagsbetalningen?
Har du kontrollerat uttagshistoriken f?r ditt casinokonto f?r att se om det finns n?gra transaktionsdetaljer eller statusar som kan tyda p? ett bearbetningsfel eller en annullering?
Har du gjort lyckade uttag med samma betalningsmetod tidigare?
Har du f?rsett casinot med bevis som visar att pengarna aldrig kom fram till din mobila pl?nbok, till exempel bekr?ftelse fr?n betalningsoperat?rerna?
Jag hoppas att vi kan hj?lpa dig att l?sa detta problem s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Dear oxanasub, please allow me to ask you a few questions, so I can understand the whole situation completely.
Did you receive any formal confirmation or transaction ID from the casino that explicitly confirms the withdrawal payment?
Have you checked your casino account withdrawal history for any transaction details or statuses that might indicate a processing error or cancellation?
Have you made successful withdrawals using this same payment method before?
Did you provide the casino with evidence showing that the funds never arrived in your mobile wallet, such as confirmation from the payment operators?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Jag fick ingen formell bekr?ftelse eller transaktions-ID fr?n casinot som uttryckligen bekr?ftar uttagsbetalningen, bara ett SMS-foto fr?n Vodafone Cash som antar att agenten har mottagit, vilket inte inneh?ller n?gon data. ?gonblicksbild bifogad.
Uttagshistoriken f?r kasinokontot har inga transaktionsdetaljer, statusen ?r lyckad. ?gonblicksbild bifogad.
Jag har anv?nt den h?r betalningsmetoden f?r ins?ttningar n?gra g?nger tidigare och en g?ng f?r uttag
Jag har f?rsett casinot med bevis som visar att pengarna aldrig kom fram till din mobila pl?nbok, och jag har dessutom skickat dem bekr?ftelsen fr?n b?da betalningsoperat?rernas (s?ndarens Vodafone och mottagarens Orange Cash) chatt. ?gonblicksbild bifogad.
Du hittar all information i detalj via den l?nk jag skickade i korrespondensen.
Jag hoppas verkligen att du kan hj?lpa till
tack f?r att du engagerar dig
Dear Dominika, I have answered bellow:
I Did not receive any formal confirmation or transaction ID from the casino that explicitly confirms the withdrawal payment, only Vodafone Cash sms photo that suppose agent recieved which does not containe any data. snapshot attached.
Casino account withdrawal history has no transaction details the statuses is successful. snapshot attached
i've used this payment method before for deposit few times and once for withdrawal
I Did provide the casino with evidence showing that the funds never arrived in your mobile wallet, more than that I have sent them the confirmation from both payment operators (sender Vodafone and reciever Orange cash) chats. snapshot attached
You can find all the data in details via lik i sent in correspondence
Tack s? mycket, oxanasub, f?r att du tillhandah?llit den n?dv?ndiga informationen. Jag kommer nu att vidarebefordra ditt klagom?l till min kollega Stefan ( [email protected] ) som st?r till din tj?nst. Jag ?nskar dig lycka till och hoppas att problemet kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, oxanasub, for providing the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Jag har f?rs?kt kontakta casinot men utan framg?ng. Tyv?rr finns det inte mycket som kan uppn?s utan samarbete fr?n deras sida.
Jag kommer att markera klagom?let som "ol?st" i v?rt system. Jag f?rst?r att detta inte ?r en tillfredsst?llande l?sning p? ditt problem. Men den minskade rankningen i casinot p? grund av ol?sta klagom?l kan bidra till att ?ndra deras tillv?gag?ngss?tt. Om casinot beslutar sig f?r att svara kommer vi att ?ppna upp klagom?let igen och meddela dig via e-post.
Under tiden rekommenderar jag att du kontaktar Cura?ao Gaming Control Board Licensing Authority och skickar in ett klagom?l via deras officiella kontaktformul?r p? https://www.gamingcontrolcuracao.org/contact . Se till att du inkluderar namnet p? kasinots operat?r i ditt klagom?l, eftersom om denna information saknas kan det leda till att klagom?let anses ogiltigt. Spelmyndigheten har fler alternativ och verktyg f?r att hj?lpa spelare. Observera att CGA inte hanterar individuella tvister mellan spelare och operat?rer, men du kan f?rs?ka kontakta dem.
V?nligen meddela mig om du beh?ver hj?lp med att skicka in klagom?let eller om du f?r svar fr?n tillsynsmyndigheten genom att skicka e-post till mig p? [email protected] .
Jag beklagar att jag inte kunde vara till mer hj?lp vid det h?r tillf?llet.
Med v?nliga h?lsningar,
Stefan, Casino Guru
Dear oxanasub,
I have tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.
In the meantime, I recommend contacting the Cura?ao Gaming Control Board Licensing Authority and submitting a complaint through their official contact form at https://www.gamingcontrolcuracao.org/contact. Please ensure you include the name of the casino's operator in your complaint, as missing this information may result in the complaint being considered inapplicable. The Gaming Authority has more options and tools to assist players. Please be aware that the CGA does not handle the individual disputes between players and the operators, but you can try to contact them.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.