I've been waiting for them to process my withdrawal request since June 21. The excuse is always the same: they have a lot of requests and they apologize for all the delays.... they give a deadline of 3 working days to make payments. They only know how to apologize and pay nothing!

Desde dia 21 de junho que aguardo que me processem o meu pedido de levantamento. A desculpa é sempre a mesma, est?o com muitos pedidos e pedem desculpa por todo este atraso.... eles informam um prazo de 3 dias uteis para fazerem pagamentos. Esses prazos já foram ultrapassados há muitos dias. só sabem pedir desculpas, pagar nada!!

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Everything remains the same.

Continua tudo igual.

July 4th... everything's still the same without being paid

Dia 4 julho.. continua tudo igual sem me pagarem

Dear Miidelgado,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.