Dear Andrea,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. I’m glad you understand that KYC (Know Your Customer) verification is a very complex process and you are willing to wait. I would also recommend you to wait a few more days (lets say 7 days). During this time period I will keep this complaint open and if you don’t receive any confirmation about successful verification, we will try to contact the casino and ask for their help.

I hope we will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

hello kristina and thanks for the reply .. I update by saying that I was refused the withdrawal of 1000 euro by re-crediting only 25 euro the other 975 disappeared or written to them that if they did not credit me the money I would have gone through legal channels with my lawyer ... I ask you to please

ciao kristina e grazie per la risposta.. aggiorno dicendo che mi è stato respinto il prelievo di 1000 euro riaccreditandomi solo 25 euro gli altri 975 sono spariti o scritto a loro che se non mi accreditavano i soldi sarei passato per vie legali con il mio avvocato... chiedo aito in voi vi prego

Thank you very much Andrea for the update on the issue. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Additional information from the player:

"hi I would like to have help on a withdrawal that I made a few days ago of 1000 euro, in practice I started to ask for documents on documents including certificate of residence, bank account statement, electricity bill and related documents including identity card front back and postepay evolution front back and front back health card after long pending withdrawal waits today I receive an email saying that I have violated the terms and conditions and there is a conflict of IP address and my account is double when in reality I have not violated anything indeed they are all in order and shows the screenshots and photos saved on the moral phone of the story the withdrawal is rejected and the thousand euros there is no trace disappeared in nothing I write to them email live chat all day and they can tell me answers .. ... I'm sorry but there is nothing we can do .... I have been scammed, I told them too if they don't pay I will go through legal channels because the money has been won honestly lies and I have every right to have them ... I ask you for help does anyone know how I can do it?" 

Hello Andrea,

I looked at your complaint and will do my best to help you. I would like to invite BabiBET Casino into this conversation. Please, do you have some evidence of player’s irregular play? I will set the timer for 7 days so the Casino can provide a statement.

I also attach other photos to show how incorrect they are and I swear they will be in a sea of poop if they don't pay

This is the top-up that I did at the beginning in which they credited me on the postepay here you already understand the scam .. they give me back 25 euros and not give me the 1000?

here the 25 euros that credited me in the postepay

Here the account closed so suddenly

And these clearly are the postepay top-up made at the tobacconist and the top-up made on their relative date site

Allego anche altre foto per far vedere quanto sono scorretti e giuro che si troveranno in un mare di cacca se non pagano

Questa é la ricarica che avevo fatto all'inizio in cui mi hanno accreditato sulla postepay qui già si capisce della truffa.. mi ridanno 25 euro e non mi danno i 1000?

qui i 25 euro che mi hanno accreditato nella postepay

Qui il conto chiuso così di punto in bianco

E queste chiaramente sono la ricarica postepay fatta al tabacchino e la ricarica fatta nel loro sito relativo di data

BabiBET Casino,

I would like to ask for supporting evidence proving that this player has multiple accounts from the same IP. Please forward all relevant evidence for this case to my email address: [email protected]

The problem always remains that I do not have multiple accounts but only what you have closed to me and the IP address is mine, certainly not of other people here you have done a nice story of a good and good scam other than multiple accounts

Il problema rimane sempre che io non ho account multipli ma solo quello che mi avete chiuso e l'indirizzo ip é il mio non di certo di altre persone qui avete fatto un bel magheggio di una truffa bella e buona altro che account multipli

Dear Andrea and casino representatives.

Thank you very much for all the statements and proofs. We understand the position of the casino about one IP bonus policy, but in this case, also matters if this shared IP address is the only one IP address for both accounts.

Andrea, are you sure that you are the only person using this IP address? Are you sure you are not sharing your connection with someone?

Speaking generally, in cases like this, we advise to the casino to evaluate the situation individually.

Check please also when were these two accounts created, and lifecycle of accounts.

Andrea, we understand your frustration, but please understand that casino using an automated software which marks players with the same IP address. In cases like this, there are also other factors which matter.

Casinos generally do not make a personal investigation, and in case that the casino will give you the negative answer, you can make a complaint on the gambling authority. Then they will investigate your situation more deeply, and they will be able to make a decision based on more facts.

Hi villiam yes i am 100% sure to be the only person who uses the ip address .. then villiam understand that it is bullshit you know what? To play on this casino I have always acted as a hotspot from cell phone to PC always mine and the cell phone at 2 months of new life or even the receipt I have a galaxy a20e and I use a Vodafone sim so how could there be more addresses of the same type? They make me laugh ???? as for the account of multiple accounts how can there be more than one if I when I registered I did it thanks to an email that announced and said subscribe to babibet to get immediately 125% on the first deposit .. I before then I didn't even know this casino thief ... I inform you that on casinocom I have been approved the withdrawal of 750 euros without telling me any kind of stories ... so villiam if I have to report babibet there is no problem one because they are thieves two because they don't even have the AAMS license (ADM) so you can already understand how reliable they are ... no problem if they want to continue with the jokes and they won't find an agreement we will go through legal channels ... about you villiam thanks for everything what you are doing I hope you will be able to find out the truth from these dishonest thieves ...

Ciao villiam si io sono sicuro al 100% di essere l'unica persona che utilizza l'indirizzo ip.. poi villiam si capisce che é una cavolata sai da cosa? Io per giocare su questo casino ho sempre fatto da hotspot da cellulare a pc sempre mio e il cellulare a 2 mesi di vita nuovo o anche lo scontrino ho un galaxy a20e e uso una sim Vodafone quindi come farebbe ad esserci più indirizzi dello stesso tipo? Mi fanno ridere ???? come per il discorso degli account multipli come fanno ad essercene più di uno se io quando mi sono registrato lo fatto grazie ad un email che annunciava e diceva iscriviti a babibet per avere subito il 125% sul primo deposito.. io prima di allora nemmeno lo conoscevo questo casino ladro... a comunico che su casinocom mi é stato approvato il prelievo di 750 euro senza farmi nessun tipo di storie... quindi villiam se devo denunciare babibet non cé nessun problema uno perche sono dei ladri due perché non hanno nemmeno la licenza AAMS(ADM) quindi già da qui si capisce quanto sono affidabili... no problem se vogliono continuare con le barzellette e non troveranno un accordo andremo per vie legali... riguardo a te villiam grazie per tutto quello che stai facendo spero che riuscirai a scoprire la verita da questi ladri disonesti...

I add two things one is that my ip address starts with 100. And not with 37. As shown in the photo and two I found that ip address that they wrote from the photo that starts with 37 and look what it says ... so from here it shows that they have invented the ip address and moreover besides not being regular having no authorizations aams have allowed themselves to take data of other players (says city Roma and I am grosseto then says Cap 00118 and I or 58100 ) you have no more excuses then or call this person from rome and put her on the fence and apologize to him also paying me or I will report THANK YOU

Aggiungo due cose una è che il mio indirizzo ip inizia con 100. E non con 37. Come dimostra dalla foto e due ho trovato quel l'indirizzo ip che hanno scritto dalla foto che inizia con 37 e guardate cosa dice... quindi da qui dimostra che loro si sono inventati l'indirizzo ip e per di più oltre a non essere regolari non avendo autorizzazioni aams si sono permessi di prendere dati di altri giocatori (dice cittá Roma e io sono di grosseto poi dice Cap 00118 e io o 58100) non avete più scuse quindi o chiamate questa persona di roma e la inserire sulla recinzione e vi scusate pure con lui pagando me oppure provvederò a denunciare GRAZIE

Dear Andrea and CasinoGuru members,

Thank you for the update.

As per our previous reply In this thread, we would like to inform both the player and the CasinoGuru members that our decision is final and it's not a subject for any further discussion.

If the player wants additional information, he can easily get in touch with our Customer Support Department at: [email protected] or instantly in our livechat.

Hope you'll both find this information useful.

Kind Regards,

Babibet Team

Dear Andrea,

We have examined your case and decided to close this complaint as unjustified. BabiBET Casino has Curacao license and if you are not satisfied with our decision you can write an email to Curacao licensing authority for free: (Here is the email - please use this complaint as a reference when you will write them) [email protected]. I'm very sorry, but Casino has provided relevant proofs and I believe that we analyzed and explained this complaint correctly. Player can reopen the complaint anytime but must have some new information (for example a response from the gambling authority).