Hello, I won a total of €2,000 at BassBet on April 18, 2025, and wanted to withdraw it immediately. The first €500 arrived in my account within 24 hours. The remaining €1,500, three €500 payouts, is still pending. Support told me the usual thing: there are some delays. BassBet says I don't have to verify my account.

Hallo, Ich habe am 18.4.2025 insgesamt 2000€ bei BassBet gewonnen & direkt auszahlen wollen. Die ersten 500€ kamen innerhalb 24 Stunden auf mein Konto. Die restlichen 1500€ 3x a 500€, ist bis heute in der Warteschleife. Vom Support h?re ich das übliche, dass es etwas zu Verz?gerungen kommt. Ich muss mich nicht Verifizieren laut BassBet.

Dear christopherriegel91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you used the same payment method to withdraw all your winnings?
• Have you made any other successful withdrawals besides the one mentioned in this complaint? Were there any delays?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello

1. Yes, I always used the same method.
2. In total, I've made four withdrawals of €500 each. €500 is already in my account. The others aren't.
3. Yes, it was a bonus that was fully wagered and €500 was already paid out.

Hallo

1. Ja habe immer die gleich Methode verwendet.
2. Insgesamt habe ich 4 Auszahlungen a. 500€ gemacht. 500€ sind bereits auf mein Konto. Die anderen nicht.
3. Ja es war ein Bonus der vollst?ndig umgesetzt wurde & schon 500€ ausgezahlt wurden.

Hello, the complaint can be closed! My money finally arrived after 13 business days.

Hallo, die Beschwerde kann geschlossen werden.! Mein Geld kam endlich nach 13 Werktagen bei mir an.

Dear christopherriegel91,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

www.kpvfaw.com