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HemKlagom?lBC.Game Casino - Spelaren blockerades fr?n att dra sig ur p? grund av KYC-problem.
BC.Game Casino - Spelaren blockerades fr?n att dra sig ur p? grund av KYC-problem.
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The player from Brazil had encountered issues with the KYC process required to withdraw his $97 winnings from an online casino. Despite numerous attempts and interactions with the casino's support, his account verification failed due to alleged age requirements. The player had provided all necessary documents, including ID and proof of residence, but the verification process had repeatedly failed. After multiple exchanges with the casino and the complaints team, the player managed to log into his account and complete the basic verification. However, he was still unable to withdraw his winnings. The complaints team had contacted the casino for clarification. Eventually, the player was able to successfully withdraw his funds and requested the closure of his complaint. The issue had been resolved satisfactorily.
Spelaren fr?n Brasilien hade st?tt p? problem med KYC-processen som kr?vdes f?r att ta ut sina $97-vinster fr?n ett onlinekasino. Trots m?nga f?rs?k och interaktioner med kasinots support misslyckades hans kontoverifiering p? grund av p?st?dda ?lderskrav. Spelaren hade tillhandah?llit alla n?dv?ndiga dokument, inklusive ID och bevis p? hemvist, men verifieringsprocessen hade upprepade g?nger misslyckats. Efter flera utbyten med kasinot och klagom?lsteamet lyckades spelaren logga in p? sitt konto och slutf?ra den grundl?ggande verifieringen. Han kunde dock fortfarande inte ta ut sina vinster. Klagom?lsteamet hade kontaktat kasinot f?r ett f?rtydligande. S? sm?ningom kunde spelaren framg?ngsrikt ta ut sina pengar och beg?rde att hans klagom?l skulle st?ngas. Problemet hade l?sts p? ett tillfredsst?llande s?tt.
Jag har problem med att slutf?ra KYC, vilket jag m?ste g?ra f?r att g?ra ett uttag.
F?r exakt en m?nad sedan, den 30/11,
Jag beg?rde ett uttag p? $97 USDT
Revisionen misslyckades dock
Jag kontaktade mig f?r att st?dja, och de bad mig att slutf?ra KYC,
Jag gjorde den grundl?ggande KYC och fick snabbt avslag eftersom min ?lder inte uppfyller kraven (jag ?r 73 ?r). Jag kontaktade support igen och de sa ?t mig att v?nta i 24 timmar. Efter 24 timmar godk?ndes den grundl?ggande KYC, men jag kunde fortfarande inte g?ra uttaget, s? jag kontaktade support igen
De sa ?t mig att g? igenom det avancerade KYC, vilket jag gjorde, men det avvisades kort efter att jag skickat in ett bevis p? hemvist
Och nu den 30/12 till?t de mig att b?rja om. I samma ?gonblick som jag slutf?rde den grundl?ggande verifieringen igen, misslyckades den, och de sa att min ?lder inte uppfyller kraven.
Jag skulle verkligen uppskatta en l?sning, tack p? f?rhand.
Good afternoon friends, how are you doing?
I am having trouble completing the KYC, which I need to do in order to make a withdrawal.
Exactly a month ago, on 30/11,
I requested a withdrawal of $97 USDT
However, the audit failed
I reached out to support, and they asked me to complete the KYC,
I did the basic KYC and was quickly rejected as my age doesn't meet the requirements (I'm 73 years old). I reached out to support again and they told me to wait for 24 hours. After 24 hours, the basic KYC was approved, but I still could not make the withdrawal, so I contacted support again
They told me to go through the advanced KYC, which I did, but it was rejected shortly after I submitted a proof of residence
And now on 30/12, they allowed me to start again. The moment I completed the basic verification again, it failed, and they said my age doesn't meet requirements.
I would really appreciate a solution, thanks in advance.
Boa tarde amigos, tudo bem ?
Estou com problema em realizar o kyc, para assim poder realizar o saque.
A exatamente 1 mês atrás, dia 30/11
Solicitei um saque de $97 USDT
Porém deu falha na auditoria
Entrei em contato com o suporte em e pediram para realizar o KYC,
fiz o KYC básico e logo recusou dizendo que minha idade n?o cumpre os requisitos, (tenho 73 anos). Entrei no suporte novamente, me falaram para esperar 24 horas, depois das 24 horas o kyc Básico foi liberado, mas n?o conseguia efetuar o levantamento, ent?o chamei o suporte novamente
Eles me disseram pra fazer O KYC avan?ado, eu fiz, porém foi recusado logo após eu enviar o comprovante de residência
E agora dia 30/12, liberaram pra mim fazer novamente. no mesmo momente que fiz a verifica??o básica novamente, deu falha, e disseram que minha idade n?o cumpre os requisitos.
Gostaria muito de uma solu??o, dez de já agrade?o muito.
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem.
V?nligen f?rst? att KYC ?r en mycket viktig och v?sentlig process, under vilken kasinot ser till att pengarna skickas till den r?ttm?tige ?garen. Eftersom de inte har lyxen att fysiskt kunna se alla spelare och kontrollera deras identifiering och dokument, ?r detta det enda s?ttet spelinr?ttningar kan slutf?ra verifieringsprocedurerna. Inget av de seri?sa och licensierade casinona tar l?tt p? KYC och det kan ta n?gra arbetsdagar att slutf?ra denna grundliga process.
Kan du ber?tta vilka dokument du redan har tillhandah?llit och exakt n?r du skickade den senaste? Klarade casinot exakt hur du inte uppfyllde ?lderskraven? Har du angett korrekt f?delsedatum vid registreringen och st?mmer det ?verens med f?delsedatumet som anges i dina dokument?
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
V?nliga h?lsningar,
Kristina
P? grund av den ?kade m?ngden klagom?l under den h?r tiden p? ?ret ber vi dig att ha t?lamod medan vi v?ntar p? v?ra svar. Vi str?var efter att publicera varje klagom?l inom 48 timmar efter inl?mnandet men reserverar upp till 7 dagar f?r att svara p? eventuella efterf?ljande kommentarer. T?nk ocks? p? att det kan ta lite l?ngre tid f?r ditt klagom?l att tilldelas en l?sare, eftersom vi f?r n?rvarande hanterar ?ver 800 klagom?l.
Din f?rst?else ?r mycket uppskattad. ?nskar dig en h?rlig semester, s? ?terkommer vi till dig s? snart som m?jligt.
Dear Josewewew,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly you sent the last one? Did the casino clarify how exactly you didn't meet the age requirements? Did you provide the correct date of birth during the registration and does it match the date of birth stated in your documents?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
God morgon, s? f?rsta g?ngen jag gjorde den grundl?ggande kycen, gjorde jag det med mitt ID (id-kort)
Strax efter kom ett meddelande (du uppfyller inte ?lderskraven f?r att f? tillg?ng till v?ra tj?nster)
Jag kontaktade supporten, de bad mig att prova efter 24 timmar, och det skulle vara gratis f?r mig att g?ra KYC igen.
Efter 24 timmar godk?ndes min grundl?ggande KYC, men jag kunde fortfarande inte dra mig ur.
S? jag ringde supporten igen, de sa till mig att jag skulle beh?va g?ra avancerad KYC.
S? snart jag fyllde i det avancerade KYC med bevis p? hemvist d?k meddelandet (KYC misslyckades) upp.
Ig?r, 30/12, till?t de mig att fylla i kyc igen, men den h?r g?ngen anv?nde jag min licens ist?llet f?r mitt ID, och samma fel intr?ffade, jag skickade min licens, det fungerade, n?r det var dags att g?ra sj?lv , de v?grade igen och sa att min ?lder inte uppfyller kraven.
N?r jag skapade kontot p? casinot minns jag inte om de fr?gade efter min ?lder, eller om de bad om att f? bekr?ftat att jag var myndig, det minns jag inte s?kert.
Ig?r pratade jag med supporten, de bad mig skicka Txid f?r en transaktion, min IP, min enhet, mitt anv?ndarnamn, till en e-postadress som motsvarar supporten.
S? ig?r, 30/12 var sista g?ngen jag skickade mitt dokument (licens)
Idag, 31/12, ?r jag fri att genomf?ra KYC igen.
Men jag ?r r?dd f?r att fylla i det igen och g?ra ett misstag.
Good morning, so the first time I did the basic kyc, I did it with my ID (identity card)
Soon after, a message arrived (You do not meet the age requirements to access our services)
I contacted support, they asked me to try after 24 hours, and it would be free for me to do KYC again.
After 24 hours, my basic KYC was approved, but I was still unable to withdraw.
So I called support again, they told me that I would have to do advanced KYC.
As soon as I filled out the advanced KYC with proof of residence the message (KYC failed) appeared.
Yesterday, 12/30, they allowed me to fill out the kyc again, but this time I used my license instead of my ID, and the same error happened, I sent my license, it worked, when it was time to do the self, they refused again saying that my age does not meet the requirements.
When I created the account at the casino, I don't remember if they asked for my age, or if they asked to confirm that I was of legal age, I don't remember for sure.
Yesterday I spoke to support, they asked me to send Txid of a transaction, my IP, my device, my username, to an email address corresponding to support.
So yesterday, 12/30 was the last time I sent my document (License)
Today, 12/31, I am free to complete the KYC again.
But I'm afraid of filling it in again and making an error.
Bom dia, ent?o na primeira vez que fiz o kyc básico, fiz com meu rg ( carteira de identidade)
Logo em seguida chegou uma mensagem (Você n?o cumpre os requisistos de idade para acessar nosso servi?os)
Entrei em contato com o suporte, eles pediram pra mim tentar logo após 24 horas, que estaria liberado pra mim fazer o KYC novamente.
Passado as 24 horas, foi aprovado meu KYC básico, porém ainda n?o conseguia fazer o levantamento.
Ent?o chamei o suporte novamente, me disseram que teria que fazer o KYC avan?ado.
Assim q eu preenchi o KYC avan?ado com o comprovante de residencia apareceu a mensagem ( KYC failed)
Ontem dia 30/12 liberaram novamente pra mim preencher o kyc, porém dessa vez utilizei minha habilita??o em vez do RG, e aconteceu o mesmo erro, enviei minha habilita??o, deu certo, na hora de fazer a self, eles recusaram novamente dizendo que minha idade n?o cumpre os requisitos.
Quando criei a conta no cassino, n?o lembro se pediram a idade, ou se pediram pra confirmar que eu era maior de idade, n?o me lembro ao certo.
Ontem falei com o suporte, eles me pediram pra enviar Txid de uma transa??o, meu ip, meu dispostivo, meu nome de usuário, para um endere?o de email correspondente ao support.
Ent?o ontem, dia 30/12 foi a última vez que enviei meu documento (Habilita??o)
Hoje dia 31/12 Está liberado pra mim poder preencher novamente o KYC
Mas estou com medo de preencher novamente e dar erro.
Tack s? mycket f?r ditt svar, Josewew. Kan du skicka all relevant kommunikation mellan dig och casinot till [email protected] ? Alternativt kan du l?gga upp det h?r. Tack p? f?rhand.
Thank you very much for your reply, Josewewew. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.
Anv?ndaren kan vidarebefordra KYC-dokumenten till v?r e-post [email protected] och i ?mnesraden i e-postmeddelandet, v?nligen n?mn (detta g?ller ett CG-klagom?l f?r PANDA) s? kommer vi att granska dokumenten manuellt.
V?nliga h?lsningar
PANDA
Hi,
The user can forward the KYC documents to our email [email protected] and in the subject line of the email, please mention (this is regarding a CG complaint for PANDA) and we will review the documents manually.
God eftermiddag, jag kontaktade supporten igen och de bad mig att f?rs?ka verifiera och igen gav det ett fel.
Kunde jag inte skicka informationen via e-post och har du kontrollerat KYC manuellt? Eftersom systemet inte l?ter mig slutf?ra ens det f?rsta steget i KYC
Kasinot svarar p? mejl, men han f?rstod inte att jag inte kan ta mig f?rbi DEL 1 AV KYC.
De skickade detta mail till mig ig?r:
Vi hoppas att det h?r e-postmeddelandet hittar dig v?l. Vi skriver f?r att l?sa problemet med KYC-dokumentationen (Know Your Customer) som skickats in.
V?rt team har noggrant granskat de dokument du tillhandah?llit under KYC-verifieringsprocessen. Tyv?rr m?rkte vi n?gra avvikelser eller felaktigheter som hindrade oss fr?n att slutf?ra verifieringen.
F?r att forts?tta med KYC-verifieringen och s?kerst?lla riktigheten av din kontoinformation, ber vi dig att skicka in de n?dv?ndiga dokumenten p? nytt enligt riktlinjerna nedan:
Bevis p? identitet: Tillhandah?ll en tydlig och l?sbar kopia av ett myndighetsutf?rdat identifikationsdokument. Detta kan vara ett pass, k?rkort eller nationellt identitetskort. Se till att alla detaljer inklusive ditt fullst?ndiga namn, f?delsedatum och foto ?r tydligt synliga.
Adressbevis: Skicka in en ny elr?kning, kontoutdrag eller officiellt dokument som visar ditt namn och hemadress. Dokumentet ska dateras inom de senaste tre m?naderna.
Fotoverifiering: Tillsammans med de andra dokumenten kr?ver vi en selfie av dig med samma statligt utf?rdade ID som anv?ndes i steg 2 och en handskriven anteckning (skriv ditt anv?ndarnamn, aktuellt datum och BC.GAME). Se till att ditt ansikte och identifierande detaljer ?r tydligt synliga.
Var extra noga med att tillhandah?lla korrekt och uppdaterad information under ?terinl?mningsprocessen. Detta kommer att p?skynda verifieringen och g?ra det m?jligt f?r oss att slutf?ra processen effektivt.
N?r du har samlat in r?tt dokument kan du skicka in dem via webbplatsens verifieringsflik.
Vi f?rst?r att korrekt KYC-verifiering ?r avg?rande f?r kontos?kerhet och ?verensst?mmelse med regulatoriska standarder. Du kan vara s?ker p? att all information du tillhandah?ller kommer att behandlas s?kert och konfidentiellt i enlighet med v?r integritetspolicy.
Om du st?ter p? n?gra problem eller har n?gra fr?gor om ?terinl?mningsprocessen, tveka inte att kontakta oss.
Tack f?r ditt samarbete och din f?rst?else. Vi hoppas kunna slutf?ra din KYC-verifiering omedelbart f?r att s?kerst?lla en s?ker och s?ml?s spelupplevelse p? v?r plattform
---
H?lsningar,
BC.GAME Team
Men jag kan inte g? igenom del 1 av KYC, s?ttet att l?sa detta problem enligt min ?sikt skulle vara att jag skickar dokumenten manuellt, jag skickar ID:t, de godk?nner, s? jag g?r f?r att g?ra mig sj?lv, de v?grar , de s?ger att min ?lder inte uppfyller kraven
Good afternoon, I contacted support again and they asked me to try to verify and again it gave an error.
Couldn't I send the information via email and have you check the KYC manually? Because the system won't let me complete even the first step of KYC
The casino responds to emails, but he didn't understand that I can't get past PART 1 OF KYC.
They sent me this email yesterday:
We hope this email finds you well. We are writing to resolve the issue with the KYC (Know Your Customer) documentation submitted.
Our team has carefully reviewed the documents you provided during the KYC verification process. Unfortunately, we noticed some discrepancies or inaccuracies that prevented us from successfully completing the verification.
To proceed with the KYC verification and ensure the accuracy of your account information, we request that you resubmit the necessary documents following the guidelines below:
Proof of Identity: Provide a clear and legible copy of a government-issued identification document. This could be a passport, driver's license or national identity card. Make sure all details including your full name, date of birth and photo are clearly visible.
Proof of address: Submit a recent utility bill, bank statement, or official document that shows your name and home address. The document must be dated within the last three months.
Photo Verification: Along with the other documents, we require a selfie of you holding the same government-issued ID used in step 2 and a handwritten note (write your username, current date, and BC.GAME). Make sure your face and identifying details are clearly visible.
Please take extra care to provide accurate and up-to-date information during the resubmission process. This will speed up the verification and allow us to complete the process efficiently.
Once you have collected the correct documents, you can submit them through the website's verification tab.
We understand that accurate KYC verification is essential for account security and compliance with regulatory standards. Rest assured that all information you provide will be treated securely and confidentially in accordance with our privacy policy.
If you encounter any difficulties or have any questions about the resubmission process, please do not hesitate to contact us.
Thanks for your cooperation and understanding. We hope to complete your KYC verification immediately to ensure a safe and seamless gaming experience on our platform
---
Compliments,
BC.GAME Team
But, I can't go through part 1 of KYC, the way to solve this problem in my opinion would be for me to send the documents manually, I send the ID, they approve, so I go to do my self, they refuse, they say my age does not meet the requirements
Boa tarde, entrei em contato com o support novamente me pediram pra tentar fazer a verifica??o e novamente deu erro.
N?o poderia enviar as informa??es por e-mail e vocês verificarem o KYC manualmente? Porque o sistema n?o deixa eu concluir nem a primeira etapa do KYC
O cassino ele responde aos e-mail, porém ele n?o entendeu que n?o consigo passar da PARTE 1 DO KYC.
Eles me mandaram esse email ontem :
Esperamos que este e-mail encontre você bem. Estamos escrevendo para resolver o problema com a documenta??o KYC (Conhe?a seu cliente) enviada.
Nossa equipe revisou cuidadosamente os documentos que você forneceu durante o processo de verifica??o KYC. Infelizmente, notamos algumas discrepancias ou imprecis?es que nos impediram de concluir a verifica??o com êxito.
Para prosseguir com a verifica??o KYC e garantir a precis?o das informa??es da sua conta, solicitamos que você reenvie os documentos necessários seguindo as orienta??es abaixo:
Prova de identidade: Forne?a uma cópia clara e legível de um documento de identifica??o emitido pelo governo. Pode ser um passaporte, carteira de motorista ou carteira de identidade nacional. Certifique-se de que todos os detalhes, incluindo seu nome completo, data de nascimento e foto, estejam claramente visíveis.
Comprovante de endere?o: envie uma conta de luz recente, extrato bancário ou documento oficial que mostre seu nome e endere?o residencial. O documento deve ser datado dos últimos três meses.
Verifica??o de foto: Junto com os outros documentos, exigimos uma selfie sua segurando o mesmo documento de identifica??o emitido pelo governo usado na etapa 2 e uma nota manuscrita (escreva seu nome de usuário, data atual e BC.GAME). Certifique-se de que seu rosto e detalhes de identifica??o estejam claramente visíveis.
Tenha cuidado extra para fornecer informa??es precisas e atualizadas durante o processo de reenvio. Isso agilizará a verifica??o e nos permitirá concluir o processo com eficiência.
Depois de coletar os documentos corretos, você pode enviá-los por meio da guia de verifica??o do site.
Entendemos que a verifica??o KYC precisa é essencial para a seguran?a da conta e a conformidade com os padr?es regulatórios. Tenha certeza de que todas as informa??es fornecidas ser?o tratadas de forma segura e confidencial, de acordo com nossa política de privacidade.
Se você encontrar alguma dificuldade ou tiver alguma dúvida sobre o processo de reenvio, n?o hesite em nos contatar.
Obrigado por sua coopera??o e compreens?o. Esperamos concluir sua verifica??o KYC imediatamente para garantir uma experiência de jogo segura e perfeita em nossa plataforma
---
Cumprimentos,
Equipe BC.GAME
Mas, eu n?o consigo passar pela parte 1 do KYC, o jeito que resolver esse problema na minha opni?o seria eu enviar os documentos manualmente, eu envio o rg, eles aprovam, assim que vou fazer minha self, eles recusam, dizem que minha idade n?o cumpre os requisitos
Kasinot svarar p? e-postmeddelanden och verkar vilja l?sa problemet, men jag tror inte att de f?rst?r vad som faktiskt hindrar mig fr?n att genomf?ra KYC.
Jag skickade manuellt mitt k?rkort, bevis p? uppeh?llstillst?nd och ett fotobevis (foto p? mig med min legitimation i handen) jag hoppas att den h?r g?ngen fungerar.
The casino responds to emails and appears to want to resolve the issue, but I don't think they understand what is actually preventing me from carrying out KYC.
I manually sent my driver's license, proof of residence, and a photo proof (photo of me with my ID in hand) I hope this time it works.
O cassino responde aos e-mails e aparenta querer resolver o problema, só que acho que n?o entenderam o que de fato está impedindo a minha realiza??o do KYC.
Enviei manualmente minha carteira de habilita??o, comprovante de residência, e uma prova com foto ( foto minha com meu rg em m?os) Espero que dessa vez de certo.
Tack s? mycket, Josewew, f?r ditt samarbete. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Stefan ( [email protected] ) som kommer att st? till din tj?nst. Jag ?nskar dig lycka till och hoppas att problemet kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, Josewewew, for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
?n s? l?nge har jag inte f?tt n?got svar, du kontaktar support inne p? casinot de bara v?ntar, en minut s?ger de ?t dig att v?nta 24 timmar, sedan 48 timmar, sedan 7 dagar, om en liten stund s?ger de till dig att v?nta 1 m?nad .
Det roliga ?r att det inte finns n?gon byr?krati att l?gga in pengarna.
Nu f?r att g?ra unders?kningen ?r denna s?popera
Det ?r inte mycket, t?nk dig folk som har h?ga inkomster?
Helt enkelt besviken p? casinot.
So far I haven't received a response, you contact support inside the casino they just wait, one minute they tell you to wait 24 hours, then 48 hours, then 7 days, in a little while they will tell you to wait 1 month.
The funny thing is that there is no bureaucracy to put in the money.
Now to do the survey is this soap opera
That's not much, imagine people who have high earnings?
Simply disappointed with the casino.
Até agora n?o obtive resposta, você entra em contato com o supporte dentro do cassino eles só tem enrolam, uma hora falam pra aguardar 24 horas, depois 48 horas, depois 7 dias, daqui a pouco v?o falar pra aguardar 1 mês.
O engra?ado que pra colocar o dinheiro n?o tem burocracia nenhuma
Agora pra fazer o levantamento é essa novela
Isso que n?o é muito, imagina as pessoas que tem ganhos elevados?
Jag kontaktade supporten, och de sa att hemvistbeviset m?ste vara minst 3 m?nader gammalt, men beviset jag skickade ?r fr?n december, det ?r 1 m?nad gammalt nu.
I contacted support, and they said that the proof of residence must be at least 3 months old, but the proof I sent is from December, it is 1 month old now.
Entrei em contato com o supporte, e eles disseram que o comprovante de residencia tem que ter no minimo 3 meses, mas o comprovante que enviei é do mês de dezembro, completou 1 mês agora.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Jag ?r glad att h?ra att ditt problem har l?sts framg?ngsrikt. Jag kommer nu att markera klagom?let som "l?st" i v?rt system.
Tack f?r ditt samarbete, och tveka inte att kontakta v?rt center f?r l?sning av klagom?l om du st?ter p? problem med detta eller n?got annat casino i framtiden. Vi ?r h?r f?r att hj?lpa.
V?nliga h?lsningar,
Stefan, www.kpvfaw.com
Hello Josewewew,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
