Hello, good afternoon, how are you all? I made a deposit of 300 reais. I kept playing and accumulated up to 600 reais, but when I tried to withdraw the funds, they were blocked. I can't even withdraw the initial 300 reais that I deposited. I've tried contacting customer support, but nobody is responding. Could you please help me?

Olá boa tarde tudo bem? Fiz um depósito de 300 reais. Fui jogando e acumulei pra 600 reais , quando fui tentar sacar e está bloqueado nem os 300 q depositei consigo sacar . Tento contato no suporte ninguém responde por favor me ajudem

Dear Alvesfran,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

How did you learn about your account being blocked?

What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, good morning, how are you? Well, my balance was unlocked, I was able to withdraw the amount I had. Thank you very much for your attention ??

Olá bom dia tudo? bem meu saldo foi desbloqueado consegui sacar o valor q eu tinha. Muito obrigado pela aten??o ??

The game has a problem, it keeps blocking and unlocking the balance, it's really bad to play, I deposit the money, everything is normal when I try to withdraw it, I can't

O jogo está com algum problema, fica bloqueando e desbloqueando o saldo , tá mto ruim pra jogar, eu deposito o dinheiro tudo normal quando vou tentar sacar n consigo

Do I understand correctly you were able to withdraw your winnings? May we consider the issue resolved?

Everything is ok, thank you ??

Tudo certo obrigado ,, obrigado ??

Dear Alvesfran,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com