Vad h?nde::Jag hade en bonus p? $129 usd insatt med 40x oms?ttningskrav ($5189 mer eller mindre) jag har f?rvandlat $129 till $4000+ USD
och uppfyllde HELA oms?ttningskravet p? $5189 vilket ocks? ?r vilseledande p?st?ende, eftersom det definitivt INTE ?r 40x utan mer som 200x!
eftersom varje satsning endast r?knas mot 20 % av det verkliga v?rdet (ex: du placerar en satsning p? 10 $ men i sj?lva verket r?knar du bara 2 $ f?r oms?ttningen)
Jag har VIDEOBEVIS p? det och det kommer att presenteras h?r!
S? denna 40x/$5189 blir n?stan $50.000,00 roll-over, allts?!
Med tanke p? dessa f?ruts?ttningar.
Men ?ven om detta vansinniga ?verrullningskrav tr?ffade jag fortfarande DEM ALLA utan att F?RLORA ett enda ?re och vann till slut totalt $3428,13
(har ALLT INSPELAT I VIDEO) och sedan efter att ha slutf?rt det, BLEV MITT VINSTBALANS OMEDELBART BORT och jag fick bara $129 USD, d?!
Jag har det inspelat I VIDEO, vid den tidpunkt d? PENGAR BORTTAGAS fr?n mitt saldo och l?mnade mig med $99 USD!
H?r ?r bilden av den SISTA satsningen som gjordes innan saldot f?rsvann/ togs bort
L?nk till bilden: https://ibb.co/vZ2s5SF
Och videol?nken ocks?: https://streamable.com/5dlsna
Vilka r?ttigheter har de att f?rlora hela mitt VINST-saldo UTF?R den initiala ins?ttningsbonusen, om jag har satsat och slutf?rt deras vansinniga oms?ttningskrav p? $50.000/200x roll-over redan, samt $3428.13 var VINSTER och BALANS UTAN ATT F?RLORA EN SISTA CENT AV BONUS som ges ocks??
Speciellt inga r?ttigheter att g?ra detta n?r det tydligt inte finns INGA TYDLIGA BONUSVILLKOR skrivna som uttryckligen anger det!
Som du kan se h?r: https://help.bc.game/en/articles/8412942-a-comprehensive-guide-to-the-deposit-bonus-at-bc-game
den b?r ha en klausul som TYDLIGT s?ger n?got i stil med: "Alla dina vinster ut?ver ditt ursprungliga ins?ttningsbelopp, kommer att f?rverkas till 100 % och du kommer bara att ha kvar din ursprungliga ins?ttning i slut?ndan!"
F?rutom det, f?r att ytterligare st?rka mina argument mot detta skissartade beteende ?nnu mer, p? bilden nedan kan du TYDLIGT SE att det p? ROLLOVER-sidan f?r bonusen stod att $3428,13 ?R 100 % '' UTARBARA MEDEL ''
H?r bevis p? denna bild: https://ibb.co/p3MH39y
S? givet detta villkor: Jag vill att mina VINSTER s?tts tillbaka till mitt saldo s? att jag kan ta ut!
Jag har uppfyllt ALLA INSANE oms?ttningskrav och det var supersv?rt att uppn? n?stan 50 000 $ att satsa p? endast 2% nominellt v?rde, med bara en $129 initial bonus/ins?ttning, s? du kan inte helt enkelt ta bort dem.
Betalningsmetod: $129 USDT
Bild p? betalningsbevis: https://ibb.co/7y7sf26
PM/chattf?rs?k loggar bilder l?nkar:
https://ibb.co/Dr2KfRy
https://ibb.co/XpMY3VK
Ytterligare anm?rkningar: Tydlig kontakt med operat?ren/casinot f?rs?kte, och de angav initialt att de skulle samarbeta/utreda i ?rendet och att ge 24-48 timmar f?r att ge ett svar, men tiden har g?tt ut och ingen som helst l?sning p? ?rendet, inte heller Eventuella svar i ?rendet gavs av operat?ren/kasinot, och alla ytterligare f?rs?k till kontakt IGNORERADES av dem.
S? jag ?ppnar det h?r klagom?let f?r att s?ka en fredlig l?sning, vilket ?r ?terst?llandet av VINST-saldot p? $3428,13 s? att jag kan ta ut det som var R?TT MIN, eftersom jag har uppfyllt OMATNINGSkraven framg?ngsrikt f?r ?verg?ngen, och f?ljaktligen med vad som var MIN. angav p? ?verrullningssidan att $3428,13 var "UTTAGBARA MEDEL"
H?r ?r VIDEOBEVIS p? att problemet intr?ffar LIVE https://streamable.com/5dlsna
(i slutet av videon ?r det EXAKTA ?gonblicket d? de TADE BORT mitt saldo efter att oms?ttningskravet har uppn?tts/slutf?rts!)
P? deras villkor finns det INGENTING som s?ger att vi INTE KAN beh?lla UTTAGSBARA MEDEL fr?n rollover-omr?det som anges i argumenten ovan, liksom att vi inte kan ta ut v?ra vinster ENLIGT L?NKEN: https://help.bc.game/en/articles/ 8412942-en-omfattande-guide-to-the-ins?ttningsbonus-at-bc-game
S? jag s?ker en fredlig l?sning p? det h?r fallet mot operat?ren/kasinot.
What happened::I had a bonus of $129 usd deposited with 40x wager requirement ($5189 more or less) i have turned the $129 into $4000+ USD
and MET the ENTIRE wagering requirement of $5189 which is also MISLEADING CLAIM as well, because it's definitely NOT 40x but more like 200x!
as every bet counts only towards 20% of it's real value (ex: you place a $10 bet but in fact you counting only $2 towards the wagering rollover)
i have VIDEO PROOF of that and it will be presented here!
So this 40x/$5189 becomes almost $50.000,00 roll over, then !
Given this conditions.
But even though this INSANE rollover requirement, i still MET THEM ALL without LOSING a single cent, and won in the end a total of $3428.13
(have it ALL RECORDED IN VIDEO) and then after completing it, IMMEDIATELY MY WINNINGS BALANCE GOT REMOVED and i got left with only $129 USD, then!
I have it recorded IN VIDEO, at the time when the MONEY GOT REMOVED from my balance all together and left me with $99 USD !
Here's the image of the LAST BET made before the balance got disappeared/removed
Link to the image: https://ibb.co/vZ2s5SF
And the video link as well: https://streamable.com/5dlsna
What rights do they have to forfeit my entire WINNINGS balance BEYOND the initial deposit bonus, if i have wagered and completed their insane wagering requirement of $50.000/200x roll-over already, as well as the $3428.13 was WINNINGS and BALANCE made WITHOUT LOSING A SINGLE CENT OFF THE BONUS given, as well ?
Specially no rights to do this when clearly there are NO CLEAR BONUS TERMS written explicitly STATING that !
Like you can see here: https://help.bc.game/en/articles/8412942-a-comprehensive-guide-to-the-deposit-bonus-at-bc-game
it should have a clause CLEARLY saying something like: " All your winnings balance beyond your original deposit amount, will be 100% forfeited/voided and you will be left only with your original deposit in the end ! "
Besides that, to further STRENGHTEN my arguments against this sketchy behavior even more, on the image below you can CLEARLY SEE that on the ROLLOVER page of the bonus, it was stated that the $3428.13 IS 100% '' WITHDRAWABLE FUNDS ''
Here proof on this image: https://ibb.co/p3MH39y
So given this condition: I want my WINNINGS deposited back to my balance so i can withdraw!
I have fulfilled ALL the INSANE wagering requirements and it was super hard to achieve almost $50k worth of wagering at only 2% face value, with only a $129 initial bonus/deposit, so you can't simply take them away.
Payment Method: $129 USDT
Proof of Payment image: https://ibb.co/7y7sf26
PM/Chat attempt logs images links:
https://ibb.co/Dr2KfRy
https://ibb.co/XpMY3VK
Additional Notes: Clear contact with the operator/casino was attempted, and they initially stated would cooperate/invesgigate on the matter and to allow 24-48 hours to give a response, but the time has expired and no resolution whatsoever to the case, nor any responses further on the case were made by the operator/casino, and any further attempts of contact got IGNORED by them.
So i'm opening this complaint then to seek a peaceful resolution, which is the REINSTATEMENT of the WINNINGS balance of $3428.13 so i can withdraw what was RIGHTFULLY MINE, as i have met the WAGERING requirements successfully for the rollover, and accordingly with what was stated on the rollover page the $3428.13 was " WITHDRAWABLE FUNDS "
Here is the VIDEO PROOF of the issue happening LIVE https://streamable.com/5dlsna
(at the end of the video is the EXACT moment when they TOOK AWAY my balance after the wagering requirement has been accomplished/completed !)
On their terms there's NOTHING stating that we CANNOT keep the WITHDRAWABLE FUNDS from the rollover area as stated on the arguments above, as well as cannot withdraw our winnings AS PER THE LINK: https://help.bc.game/en/articles/8412942-a-comprehensive-guide-to-the-deposit-bonus-at-bc-game
So i seek for a peaceful resolution to this case against the operator/casino.
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