Tack f?r all information och bevis, BC.Game Casino-teamet.
K?ra Zakarsare,
Efter en granskning av informationen och bevisen som casinoteamet tillhandah?llit har ditt konto flaggats f?r att ha deltagit i aktiviteter som klassificeras som sportmissbruk. Detta konstaterande validerades ytterligare av sportsbook-leverant?ren och strider direkt mot casinots policy mot bedr?gerier. Dessutom st?ngdes ett konto som ?r n?ra kopplat till dig tidigare av samma sk?l i mars, vilket starkt tyder p? att du har skapat flera eller dubbla konton. Detta utg?r ett tydligt brott mot casinots villkor enligt regel 5.4.
5.4. Du f?r endast registrera ett konto hos Tj?nsten. Konton kan st?ngas omedelbart om det visar sig att du har flera konton registrerade hos oss. Detta inkluderar anv?ndning av representanter, sl?ktingar, medarbetare, dotterbolag, n?rst?ende parter, anknutna personer och/eller tredje parter som agerar f?r din r?kning.
Vi kan d?rf?r inte ta ditt klagom?l vidare och m?ste tyv?rr avvisa det. Jag rekommenderar att du l?ser igenom casinots villkor och sj?lvklart f?ljer dem.
Om du anser att detta beslut har fattats felaktigt eller vill ?verklaga, kan du kontakta tj?nster som specialiserar sig p? klagom?l relaterade till sportspel. Vi har ?nnu ingen filial som hanterar sportspel. Om du inte vet det redan, hanterar v?rt klagom?lsforum p? Casino Guru endast klagom?l g?llande onlinekasinon och onlinekasinospel. Vi skulle inte kunna ge dig korrekta r?d eftersom vi inte har tillr?cklig insikt i sportspel.
P? grund av ovann?mnda sk?l kommer jag nu att avsluta ?rendet som avvisat. Jag beklagar att vi inte kunde vara till mer hj?lp vid detta tillf?lle. Tveka inte att kontakta oss om du st?ter p? problem med detta eller n?got annat casino i framtiden, s? ska vi g?ra v?rt b?sta f?r att hj?lpa till.
Med v?nliga h?lsningar,
Mikal
Kasinoguru
Thank you for all the information and evidence, BC.Game Casino team.
Dear Zakarsers,
Following an examination of the information and evidence provided by the casino team, your account has been flagged for engaging in activities classified as sports abuse. This determination was further validated by the sportsbook provider and is in direct violation of the casino’s Anti-Fraud Policy. Moreover, an account that is closely associated with you was previously closed for the same reasons back in March, which strongly suggests that you have established multiple or duplicate accounts. This constitutes a clear violation of the casino's terms and conditions according to rule 5.4.
5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.
As a result, we are unable to advance your complaint and must regrettably reject it. I recommend that you familiarize yourself with the casino's terms and conditions and, of course, follow them.
If you believe this decision has been made in error or wish to appeal, you are free to reach out to services that specialise in sports betting-related complaints. We don't have a branch dealing with sports betting yet. If you haven’t known that yet, our Casino Guru complaint forum deals with complaints regarding online casinos and online casino games only. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting.
Because of the abovementioned reasons, I will now proceed with closing this case as rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.
Best regards,
Michal
Casino Guru
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