Tack f?r f?rtydligandet, Bella Vegas Casino Team.
B?sta jrobledo545 ,
Med tanke p? beloppen i den medf?ljande sk?rmdumpen av din spelhistorik, ser det inte ut som att det har n?got att g?ra med komppo?ngen eller 3 snurr, som du p?stod. Men ?ven om det skulle ha krediterats n?gra po?ng p? ditt konto ut?ver dina ins?ttningar med riktiga pengar, s? skulle det ocks? ha varit gratispengar som ges av kasinot, s? casinots bonusregler skulle mycket troligt ha g?llt s?dana fonder.
Kan du bekr?fta att den del av spelhistoriken som delas av kasinot tillh?r dig och att du vann fr?n den andra bonusen utan ins?ttning utan att g?ra en ins?ttning?
Observera att det ocks? finns en annan regel i kasinots regler och villkor som f?rklarar situationen tydligare.
" 11.11.7. Ingen spelare f?r l?sa in tv? icke-ins?ttningsbonusar (gratispengar, gratissnurr, etc.) i f?ljd. Dvs en spelare m?ste g?ra minst en ins?ttning p? 20 $ d?remellan f?r att g?ra anspr?k p? erbjudanden utan ins?ttning. Om en ins?ttning inte g?rs mellan erbjudanden utan ins?ttning, kommer alla efterf?ljande vinster att ogiltigf?rklaras. "
Eftersom vi pratar om bonusar utan ins?ttning - gratis pengar som casinot tillhandah?ller sina spelare, kan de begr?nsa det som de tycker ?r l?mpligt, och vi accepterar det om det inte strider mot v?r Fair Gambling Codex och/eller interna policy. Annars kunde spelare bara spela med bonusar utan ins?ttning, utan att ta n?gon risk att f?rlora sina riktiga pengar, medan de bara kunde vinna och ta ut pengar fr?n casinot. Om det fungerade s? skulle det inte vara vettigt f?r onlinekasinon att fungera alls.
Varje spelare ?r skyldig att l?sa reglerna och villkoren, som tydligt f?rklarar bonusar utan ins?ttning. Du accepterade dem vid registreringen.
D?rf?r, om du vann de omtvistade medlen fr?n den andra bonusen utan ins?ttning utan att g?ra en ins?ttning, ?r jag r?dd att det inte finns n?got vi kan hj?lpa dig med.
Om jag f?rbisett n?got eller h?ndelserna h?nde annorlunda, korrigera mig g?rna.
Thank you for the clarification, Bella Vegas Casino Team.
Dear jrobledo545,
Considering the amounts in the provided screenshot of your game history, it does not look like it has anything to do with the comp points or 3 spins, as you claimed. However, even if there were any points credited to your account on top of your real money deposit(s), those would have been also free money given by the casino, so the casino's bonus rules would have very likely applied to such funds.
Can you please confirm the part of the game history shared by the casino belongs to you and that you won from the second consecutive no-deposit bonus without making a deposit?
Please note that there is also another rule in the casino's Terms and Conditions explaining the situation more clearly.
"11.11.7. No Player may redeem two non-deposit bonuses (free money, free spins, etc.) consecutively. i.e., a Player must make at least a $20 deposit in-between claiming any non-deposit offers. If a deposit is not made between non-deposit offers, any subsequent winnings will be voided."
Since we are talking about no-deposit bonuses - free money provided by the casino to its players, they can limit it as they see fit, and we accept it if it is not against our Fair Gambling Codex and/or internal policy. Otherwise, players could only play with no-deposit bonuses, without taking any risk of losing their real money, while they could only win and withdraw from the casino. If it worked like that, it would not make sense for online casinos to operate at all.
Each player is obliged to read the Terms and Conditions, which explain no-deposit bonuses clearly. You accepted them upon registration.
Therefore, if you won the disputed funds from the second consecutive no-deposit bonus without making a deposit, I am afraid there is nothing we can help you with.
If I overlooked something or the events happened differently, feel free to correct me.
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