I was placed withdrawal 3 days ago still not processed by the finance team , no solution received from customer care. So I sent multiple emails to finance team but their were also no revert and one email from their side. Worst experience I got . I think they are doing fraud with us . please don't deposit and play on this site. I lost my fund, please don't do like me.

Dear santoshpitale93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

My kyc is fully verified and Max withdrawal time is only 48 hours now almost 7 week completed. My withdrawal method is crypto ,so I don't think crypto method need 14 days to process it. Most important finance team not responding to my email

Dear santoshpitale93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.