I've been put off since yesterday. Payouts are a bit delayed, etc. It's all this crap to get players to wager their winnings again.

It is an absolute cheek to state that three full days will pass before a payout, but THEN AFTER THREE DAYS to keep players waiting with the most absurd excuses is a bottomless cheek.

I demand my money in my account immediately!!!!

Werde seit gestern nur Vertr?stet. Auszahlungen sind etwas versp?tet etc. Also alles die ganze scheisse um die Spieler dazu zu bewegen ihre Gewinne doch wieder einzusetzen.

Es ist eine absolute Frechheit schon drei volle Tage im vornherein anzugeben um auszuzahlen, aber DANN NACH DREI TAGEN Spieler hinzuhalten mit den absurdesten ausreden ist eine bodenlose Frechheit.

Ich verlange mein Geld umgehend auf meinem Konto!!!!

Dear kroemer1312,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear kroemer1312,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear kroemer1312,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm having the same problem again. The numbers just don't add up. They're delaying everything, and it's just a real stress.

I requested a withdrawal on April 28, 29, and 30, 2025, and to this day, nothing has happened except for the constant apologies from certain people. It's annoying and clearly a scam to get people to gamble away their winnings again. I won't do it, bet.alice.

I'm just frustrated. This casino is pure scam!!!

Habe wieder das selbe Problem. Die Zahlen einfach nicht aus. Verz?gern alles und es ist einfach nur noch belastend.

Habe am 28, 29, 30-04.2025 eine Auszahlung beantragt und bis heute passiert nix, ausser das siche Figuren st?ndig entschuldigen. Es ist ?tzend und offenbar Masche das die Leute ihre Gewinne wieder verzocken. Werde ich nicht tun bet.alice.

Bin nur noch gefrustet. Dieses casino ist der reinste beschiss!!!

I'd like to add that it's now €1,500, and I have another €5,500 waiting to be withdrawn in my player account. This casino is a disgrace to the entire industry.

Ich m?chte noch hinzufügen das es sich mittlerweile um 1500€ handelt. Und ich weitere 5500€ zur Auszahlung auf meinem spielerkonto habe. Dieses casino ist besch?mend für die ganze Branche

The 350 have now been paid out.

Die 350 sind ja mittlerweile ausgezahlt.

Please close the case, I would like to file a new complaint about the casino

Bitte fall schlie?en, ich m?chte zu dem casino eine neue Beschwerde einreichen

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.