Hej Casinoguru Jag hoppas att du kan hj?lpa till i denna fr?ga eftersom jag k?nner mig or?ttvist behandlad.
Jag fick en helgbonus p? 50 % f?r 200 euro, dvs 300 euro totalt med 25x sticky insats. Jag slog stort och uppfyllde v?ltningskravet p? 25xwager. Jag tittar under min profil f?r att se till att jag inte kan satsa nu och att jag har r?pengar att spela med. (se bifogat dokument)
Jag betalar d? 2800 euro av 3 omg?ngar eftersom max ?r 1000 de betalas ut s? h?r (1000, 1000, 800) och beh?ller 200 euro p? kontot. Sedan tar jag en paus p? 20-30 min.
Under tiden har jag f?tt ett meddelande fr?n casinot att de skriver "Detta ?r f?r att bekr?fta att uttagsbeg?ran mottogs av 3 omg?ngar p? grund av 3x betalning enligt ovan. (Se dokument)
I min goda tro eftersom jag tror att jag har uppfyllt genomspelningskraven och f?r att f? pengar utbetalda v?ljer jag att k?pa n?gra bonusar f?r resterande 200 euro. Jag f?rlorar lite och vinner lite och hamnar p? 450 euro ish, s? d?rf?r best?mmer jag mig f?r att avbryta min utbetalning p? 800 euro och betala ut 1000 mer ist?llet. Atls? har jag nu 250 kvar p? kontot som ocks? ska betalas ut i slut?ndan. Allts? 3250 euro totalt.
Dagen efter v?ntar jag sp?nt p? mina pengar, men ist?llet kommer ett mejl d?r de skriver "vi skriver till dig ang?ende din senaste uttagsbeg?ran.
V?nligen informera om att du har utnyttjat v?r helgbonusfest och att vissa regler g?ller f?r det.
Enligt v?ra bonusvillkor under avsnitt 10.4.5. ?r "Bonusk?pfunktion" och "bonusjakt" f?rbjudna medan bonusen ?r aktiv p? spelarens konto.
10.4.5 Varje bonus i Weekend Bonus Party ?r "Sticky" vilket inneb?r att spelaren inte kan beg?ra utbetalning innan oms?ttningskraven har uppfyllts. Bonusbegr?nsningar, maximal insatsgr?ns p? 4 €, "bonusk?pfunktion", "bonusjakt" och f?rbjudna spel g?ller tills uttagsbeg?ran har behandlats eller n?r spelarnas saldo n?r noll ut tr?skeln som ?r satt till 1 EUR eller motsvarande i annan valuta .
Du har gjort en bonusjakt och spelat bonusk?psfunktion p? flera slots, d?rf?r var vi tvungna att dra tillbaka dina vinster genererade med n?mnda bonus och s?tta din f?rsta ins?ttning tillbaka till ditt saldo.
Vi rekommenderar starkt att du l?ser v?ra bonusvillkor noggrant innan du spelar med n?gon bonus, f?r att undvika obehagliga h?ndelser som denna. "
H?r skulle jag d? s?ga att s? fort jag har uppfyllt genomspelningskraven och gjort en utbetalning (som de f?r) s? har jag RAW cash och d?rf?r kan jag mycket v?l k?pa bonusar. (och ?ven om inte s? ska de bara h?lla inne de 450 jag k?pt f?r, resten betalade jag ut direkt och tog en kort paus.)
Om jag har fel och det h?r bara ?r jag som busar s? ber jag om urs?kt f?r inl?gget och f?r att du sl?sar bort din tid. Men hoppas du kan hj?lpa till.
V?nliga h?lsningar. Benjamin
Hi Casino guru I hope you can help in this matter because I feel unfairly treated.
I received a weekend bonus 50% for 200 euros, ie 300 euros in total with 25x sticky wager. I hit big and met the rollover requirement on the 25xwager. I look under my profile to make sure I'm clear of wager now and that I have raw cash to play with. (see attached document)
I then pay 2800 euros out of 3 rounds because the max is 1000 they are paid out like this (1000, 1000, 800) and keep 200 euros in the account. Then I take a break of 20-30 min.
In the meantime, I have received a message from the casino that they write "This is to confirm that the withdrawal request was received by 3 rounds due to 3x payment as shown above. (See document)
In my good faith because I believe I have met the play-through requirements and to have money paid out, I choose to buy a few bonuses for the remaining 200 euros. I lose a little and win a little and end up with 450 euros ish, so therefore I decide to cancel my payout on the 800 euros and pay out 1000 more instead. Atls? I now have 250 left in the account which will also be paid out in the end. So 3250 euros in total.
The next day I wait anxiously for my money, but instead an email arrives where they write "we are writing to you regarding your recent withdrawal request.
Please be informed you have taken advantage of our Weekend Bonus Party and certain rules apply to it.
As per our Bonus Terms and Conditions under section 10.4.5., "Bonus buy feature" and "bonus hunt" are forbidden while the bonus is active on the player's account.
10.4.5 Each bonus in Weekend Bonus Party is "Sticky" which means player can not request cashout before wagering requirements has been met. Bonus restrictions, maximum betting limit of 4 €, "bonus buy feature", "bonus hunt" and forbidden games apply until the withdrawal request has been processed or when players balance reach zero out threshold which is set to 1 EUR or equivalent in other currency .
You have made a bonus hunt and played bonus buy feature on multiple slots, therefore we had to retract your winnings generated with mentioned bonus and put your initial deposit back to your balance.
We strongly advise you to read our Bonus Terms and Conditions thoroughly before playing with any bonuses, to avoid unpleasant events like this one. "
Here I would then say that as soon as I have met the play-through requirements and made a payout (which they receive) then I have RAW cash and therefore I may well buy bonuses. (and even if not, they should only withhold the 450 I bought for, the rest I paid out immediately and took a short break.)
If I'm wrong and this is just me fooling around, I'm sorry for the post and for wasting your time. But hope you can help.
Sincerely. Benjamin
Hej Casino guru jeg h?ber i kan hj?lpe i denne sag for jeg f?ler mig uretf?rdig behandlet.
Jeg modtog en weekend bonus 50% til 200 euro , alts? 300 euro i alt med 25x sticky wager. Jeg ramte stort og fik opfyldt gennemspils kraven p? de 25xwager. Jeg kigger under min profil for at sikre mig at jeg nu er clear fra wager og at jeg har raw cash at spille med. ( se vedlagt dokument )
Jeg udbetaler s? 2800 euro af 3 omgange fordi max er 1000 de udbetales s?ledes , ( 1000, 1000, 800 ) og beholder 200 euro p? kontoen. Derefter holder jeg en pause p? 20-30 min.
I mellemtiden har jeg f?et en besked fra casino at de skriver "This is to confirm that the withdrawal request was received af 3 omgange pga. 3xudbetaling som vist foroven. ( se dokument )
I mine gode tro fordi jeg mener jeg har opfyldt gennemspilskrav og at f?et penge udbetalt, v?lger jeg at k?be nogle f? bonusser for de resterende 200 euro. Jeg taber lidt og vinder lidt og ender med 450 euro ish, s? derfor beslutter jeg mig for at cancel min udbetaling p? de 800 euro og udbetale 1000 mere i stedet. Atls? har jeg nu 250 tilbage p? kontoen som ogs? bliver udbetalt til sidst. Alts? 3250 euro i alt.
Dagen efter venter jeg sp?ndt p? mine penge, men i stedet kommer der en mail hvor de skriver "we are writing to you regarding your recent withdrawal request.
Please be informed you have taken advantage of our Weekend Bonus Party and certain rules apply to it.
As per our Bonus Terms and Conditions under section 10.4.5., "bonus buy feature" and "bonus hunt" are forbidden while the bonus is active on the player's account.
10.4.5 Each bonus in Weekend Bonus Party is "Sticky" which means player can not request cashout before wagering requirements has been met. Bonus restrictions, maximum betting limit of 4€, "bonus buy feature", "bonus hunt" and forbidden games apply until the withdrawal request has been processed or when players balance reach zero out threshold which is set to 1 EUR or equivalent in other currency.
You have made a bonus hunt and played bonus buy feature on multiple slots, therefore we had to retract your winnings generated with mentioned bonus and put your initial deposit back to your balance.
We strongly advise you to read our Bonus Terms and Conditions thoroughly before playing with any bonuses, to avoid unpleasant events like this one."
Her vil jeg s? mene at s? snart jeg har opfyldt gennemspils krav og lavet en udbetaling ( som de modtager ) s? har jeg RAW cash og derfor m? jeg godt k?be bonusser. ( og selv hvis ikke s? burde de kun tilbageholde de 450 jeg k?bte for, resten udbetalte jeg jo med det samme og holdte en kort pause. )
Hvis jeg tager fejl og dette bare er mig der har dummet mig, s? beklager jeg for indl?gget og at jeg har brugt jeres tid. Men h?ber da i kan hj?lpe.
Mvh. Benjamin
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