Good afternoon. I played in this casino. I played casino games, placed sports bets. At first everything was fine, I made two withdrawals of 1400 and 1550 usdt, everything was fine without problems. After that, on the same day, I ordered another 1450 to be paid out. The payment was canceled and a letter came for verification.

I sent all the documents they asked for, then they said I had to go through video verification, and I also passed it. And then for no reason they blocked my account, writing that it was a multi-account. Although this is an absolute lie.

I have never had any other account with them. But this is all a complete delusion. As it was, everything was fine in the evening, the payment was successful, and in the morning they already say multi-account. Although nothing has changed in that time! Help me solve this1

Dear olenkamot2709,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Were you informed about the result of the video verification via email? Would you be able to share a confirmation that you passed it?
• Have you accumulated your winnings with or without an active bonus?
• My email is [email protected]

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Is sent in email you already

You received my email?

Thank you very much, olenkamot2709, for providing the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello olenkamot2709,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Bets.io Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon, dear Michal. I have sent the necessary evidence to your email. We are awaiting your decision on this complaint.

Dear Bets.io Casino,

Thank you for your email. I have replied to it with further questions. I am looking forward to hearing from you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon. We have sent the information to your email address. I am looking forward to your reply.

Dear Bets.io Casino,

I have replied to your email.

Can I finally find out something? Why did these swindlers do this to me?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon. I have sent you the information by email. I am looking forward to your reply.

Dear Bets.io Casino,

I have replied to your email.

Dear olenkamot2709,

I apologize for the late reply. I am still trying to gather all of the evidence, and therefore, I require additional time for investigation. I will be informing you as soon as I have some news to share. I really appreciate your patience.

We have sent all the information to your email address. Unfortunately, we have not received any response. We are waiting for your decision.

Dear olenkamot2709,

Unfortunately, I have to inform you that I will not be able to help you on this case. The evidence I was able to review suggests that you have provided access to your account to a third party, which directly goes against the casino's T&Cs. The verification you have gone through has shown clear signs that a third party was involved in it as well.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.