They don't pay out winnings. KYC information sent, bonus conditions met. They don't communicate at all.

Eiv?t maksa voittoja. KYC tiedot l?hetetty, bonus ehdot t?ytetty. Eiv?t kommunikoi mitenk??n.

Dear jaggek72,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Do I understand correctly that one withdrawal request has been pending since January 27 and the other since December?
• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hello,

I have made these two withdrawal requests, there is no bonus associated with this €50 win in January, and yet they have not paid it.

Money transfers only work towards the casino.

Brother Jarkko

Hei,

N?m? kaksi nostopyynt?? olen tehnyt, t?h?n tammikuun 50€ voittoon ei edes liity mit??n bonusta, siltik??n eiv?t ole maksaneet sit?.

Rahaliikenne ei toimi kuin kasinolle p?in.

Br. Jarkko

Dear jaggek72,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Betsolino Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Betsolino Casino.

The casino can reopen this complaint anytime.