B?sta Raif_khan900,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om din negativa upplevelse med Betstarexchange Casino.
Till?t mig att st?lla n?gra fr?gor till dig s? att jag b?ttre kan f?rst? situationen.
- Kan du ber?tta hur l?nge du har varit spelare p? kasinot och n?r exakt var ditt konto blockerat?
- Hur fick du reda p? att ditt konto blockerades?
- Vilka spel spelade du f?r att samla ditt nuvarande saldo i kasinot? (slots, livespel, vadslagning p? sport)
- Har du uppn?tt ditt nuvarande saldo med hj?lp av en bonus?
- Har du slutf?rt kontoverifiering i kasinot?
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
V?nliga h?lsningar,
Tomas
P? grund av den ?kade m?ngden klagom?l under den h?r tiden p? ?ret ber vi dig att ha t?lamod medan vi v?ntar p? v?ra svar. Vi str?var efter att publicera varje klagom?l inom 48 timmar efter inl?mnandet men reserverar upp till 7 dagar f?r att svara p? eventuella efterf?ljande kommentarer. T?nk ocks? p? att det kan ta lite l?ngre tid f?r ditt klagom?l att tilldelas en l?sare, eftersom vi f?r n?rvarande hanterar ?ver 900 klagom?l.
Din f?rst?else ?r mycket uppskattad. Jag ?nskar dig ett gl?djefullt, framg?ngsrikt och h?lsosamt nytt ?r 2024, och vi ?terkommer till dig s? snart som m?jligt.
Dear Raif_khan900,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betstarexchange Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long have you been a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you completed account verification in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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