Hej
Jag har g?tt f?r att g?ra ett uttag p? €335,83 den 12/09/2023 men nu ber Betti om alla typer av bevisdokument och kommer inte att l?ta mig dra tillbaka.
Jag har skickat bevis p? id och adressbevis. De vill ha en bild p? mitt kort som jag inte har.
F?r de be om detta?
Jag trodde att de inte kan beg?ra n?gra dokument som villkor f?r att dra tillbaka. Dokument borde ha efterfr?gats i f?rv?g, om jag visste hur mycket besv?r det skulle vara hade jag inte deponerat.
Nu kommer kasinot inte ens l?ta mig g?ra ett uttag.
Sn?lla kan du hj?lpa till med att ta emot mina pengar?
Hi
I have gone to make a withdrawal of €335.83 on 12/09/2023 but now Betti are asking for all types of proof documents and will not let me withdraw.
I have sent proof of id and proof of address. They want a picture of my card which I do not have.
Are they allowed to ask for this?
I thought they cannot ask for any documents as a condition for withdrawing. Documents should have been asked for beforehand, if I knew how much trouble it would be I would not have deposited.
Now the casino will not even let me put through a withdrawal.
Please can you help with receive my funds?
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