I was using betway since many years it was working fine. However before a week they suddenly closed their business in India and run way saying that they will contact soon regarding the remaining amount transfer however I still haven't received any confirmation regarding that. No responses. My huge amount got stuck there and I am in depression now. I really need funds and my huge amount got stuck with betway.

Dear manishsb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you passed the KYC verification before you lost access to your casino account??

Do I understand correctly that INR93,153 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Thank you for supporting. Yes, before betway was working fine. I did many withdrawals and deposits. Even that day it was working fine but suddenly in evening website were not working. I did many successful withdrawals before that. I successful verified my KYC. Yes, INR 93,153 (dispute value) was there in my betway balance. I didn't have any bonus money there. INR 93,153 was my own amount. Please help me out. I have a medical emergency at my home. But due to huge amount stuck in betway I am totally depressed and thoughts of suicides comes in my mind. Please help me in getting money back.

Regards

Manish

Thank you very much for your reply, manishsb. Before we contact the casino, could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear manishsb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.