Hej artur2186,
Jag ?r ledsen att h?ra om din obehagliga upplevelse och ber om urs?kt f?r f?rseningen. Jag kommer att kontakta casinot och g?ra mitt b?sta f?r att l?sa problemet s? snart som m?jligt. Bara en notering f?r nu - fr?n bevisen du tillhandah?llit fanns det ingen information om ett minsta ins?ttningsbelopp p? 10$.
Nu skulle jag vilja bjuda in kasinorepresentanten att g? med i denna konversation och delta i att l?sa detta klagom?l.
K?ra Betzillo Casino Team ,
Kan du f?rklara spelarens situation mer detaljerat? Varf?r har anv?ndarens vinster konfiskerats?
Har anv?ndaren p? n?got s?tt kringg?tt casinots systeminst?llningar/begr?nsningar, eller till?t casinot honom att g?ra anspr?k p? och anv?nda bonusen i fr?ga?
Om han gick f?rbi kasinots lands begr?nsningar, kan kasinot underbygga sina p?st?enden och beslut med relevanta bevis och den exakta regeln som till?mpades p? hans vinster? Om inte, och kasinot till?t honom att anv?nda bonusen trots reglerna som f?rbjuder det, kan och vill kasinot ?terst?lla sina vinster och till?ta honom att ta ut sina vinster? Kan du ge honom ytterligare instruktioner om hur han ska g? vidare med KYC, om det beh?vs, och en beg?ran om uttag?
Dessutom rekommenderar jag starkt att du kontrollerar kommunikationen mellan spelaren och en casino livechattrepresentant som bekr?ftade att efter att ha gjort en minsta ins?ttning, han skulle kunna ta ut hela sitt saldo n?r ins?ttningen ?r omsatt 1x.
Om det beh?vs, skicka g?rna de n?dv?ndiga uppgifterna och st?djande bevis till min e-postadress ( [email protected] ).
Tack.
Hello, artur2186,
I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Only one note for now - from the evidence you provided, there was no information about a minimum deposit amount of 10$.
Now, I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear Betzillo Casino Team,
Could you please explain the player's situation in more detail? Why have the user's winnings been confiscated?
Did the user somehow bypass the casino's system settings/restrictions, or did the casino allow him to claim and use the bonus in question?
If he bypassed the casino's system country restrictions, is the casino able to substantiate its claims and decision with relevant evidence and the exact rule that was applied to his winnings? If not, and the casino allowed him to use the bonus despite the rules prohibiting it, is the casino able and willing to restore his winnings and allow him to withdraw his winnings? Can you provide him with further instructions on how to proceed with the KYC, if needed, and a withdrawal request?
In addition, I strongly recommend you check the communication between the player and a casino live chat representative who confirmed that after making a minimum deposit, he would be able to withdraw his entire balance once the deposit is wagered 1x.
If needed, feel free to send the necessary details and supporting evidence to my email address ([email protected]).
Thank you.
Automatiskt ?versatt:
