Three weeks ago on January 27th, 2025, I had €800 paid out to my credit card account. The bank had rejected the transfer by the casino because only deposits from myself can be made into the cc account. The bank sent me a transfer receipt for the return transfer to the casino. According to the receipt, the bank transferred the money back on January 29th, 2025. Since then, there has been a back and forth with support. I keep sending the receipt plus bank statement and to date there has been no receipt, and you can also see from the bank's transfer receipt that the money was sent back.

so far no prospect of success.

Unfortunately, it's starting to annoy me because I've never had any problems there before.

Of course, a different

Hatte vor 3 Wochen am 27.01.2025 800€ auszahlen lassen auf mein kreditkartenkonto. Die Bank hatte die überweisung durch das Casino abgelehnt, da nur Einzahlungen von mir selbst auf das cc Konto erfolgen darf. Die Bank sendete mir ein überweisungsbeleg der Rücküberweisung an das Casino. Die Bank überwies laut Beleg am 29.01.2025 das Geld zurück. Seitdem gibt es ein hin und her mit dem Support. Immer wieder sende ich den Beleg plus Kontoauszug zu das bis zum heutigen Tage kein Eingang zu verzeichnen ist, zudem sieht man ja aufgrund des überweisungsbeleg der Bank dass das Geld zurück gesendet wurde.

bis jetzt keine Aussicht auf erfolg.

So Langsam nervt es mich leider, da ich sonst nie Probleme hatte dort.

Natürlich wird dann für die n?chste Auszahlung ein anderes

Dear pklger,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the communication between you and the casino customer support regarding the transfer of the money that your bank rejected? Please include the receipt issued by your bank as well. My email address is [email protected].

Have you made any successful withdrawals from this casino before?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

hey,

all requested information has just been sent to you via email.

Best regards

hey,

alle angeforderten Infos sind gerade per email an Sie raus.

liebe Grü?e

Thank you very much, pklger, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear pklger,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite Bizzo Casino representative to join this conversation.

Dear Bizzo Casino, could you please provide more information about this case?

Looking forward to your reply.

Dear pklger,

We understand your concern, and we want to assure you that your case is being carefully reviewed by our payments department. The process is underway, and we are working to complete it as quickly as possible. As soon as there are any updates, we will inform you right away. We truly appreciate your patience and understanding!

Dear Bizzo Casino,

is there any update regarding this complaint, please?

Hello!

The payment system has notified us that the beneficiary's bank (ACNR) has confirmed the successful crediting of funds to the player's account. Since the transaction has been completed, we recommend he contact his bank for further clarification. If you have any further questions, we will be happy to help!

…. Unfortunately, that is not true!

I have the transfer receipt plus the bank statement showing that the transfer was rejected and returned (2 days later) plus the bank statement for the whole of January and February showing that no money was received.

everything is in the casino's possession... I'm starting to feel really ripped off.

…. Das ist leider nicht richtig !

Ich habe den überweisungsbeleg plus Kontoauszug der Bank, dass die überweisung abgelehnt wurde und zurück überwiesen wurde (2 Tage sp?ter) plus Kontoauszug vom komplette Januar und Februar, dass kein Geld eingegangen ist.

liegt alles dem Casino vor …. Fühle mich langsam echt verarscht.

I have just received the renewed confirmation from the bank's accounting department and forwarded it to bizzo support!

It was confirmed again that the money had already been returned to you on 29.01.25!!!!

Soeben habe ich die erneute Best?tigung der Buchhaltung der Bank erhalten und an den bizzo Support weitergeleitet!

dort wurde nochmals best?tigt, dass das Geld bereits am 29.01.25 an euch zurück ging !!!!

Dear pklger,

thank you for your messages. Are you also able to obtain a transaction number for this transaction from your bank, please? Can you please share the bank statement with me as well? My email is [email protected].

Dear Bizzo Casino,

have you received a bank statement from pklger? Could you please look for the transaction once again?

Hello!

It seems that the statement provided by the player refers to another account, not the one to which the funds were sent. 

Dear Katarina,

We have sent you evidence documents to your email. Please check them. If you have any additional questions, we will be glad to help you.

Bizzo Casino!

1. you sent me a transfer receipt that was transferred to the account I specified (see IBANS on your receipt plus my bank statement and transfer receipt for the transfer back to you)
2. There is all the evidence against you and now you're acting stupid? Sorry but you've scored an own goal!
3. We have all the evidence that you transferred money to the correct account and that the money was returned to you due to rejection by my bank.!!!!

if you want to sell for stupid ??

katarina all the evidence was just sent to you via email ?? .... I don't know what game they are playing ....

A transfer of €800 came from them, it was rejected and returned and now they want to act as if it was a different account.... Unfortunately, that is really weak and especially since I am a VIP customer

Bizzo Casino !

1. habt ihr mir ein überweisungsbeleg geschickt das ihr auf das von mir angegebene Konto überwiesen wurde siehe ibans auf euerem Beleg plus meinen Kontoauszug und überweisungsbeleg der Rücküberweisung An euch !
2. Es liegen alle Beweise gegen euch vor und ihr macht jetzt auf dumm ? Sry aber ihr habt euch selbst ein Eigentor geschossen !
3. es liegen alle Beweise vor das ihr auf das richtige Konto überwiesen habt und die überwiesen aufgrund der Ablehnung meiner Bank an euch zurückging .!!!!

wenn wollt ihr für dumm verkaufen ??

katarina alle Nachweise wurden dir eben per E-Mail geschickt ?? …. Ka was die für ein Spiel spielen ….

es kam eine überweisung von denen in H?he von 800 € diese wurde abgelehnt ging zurück und jetzt wollen sie so tun als w?re es ein anderes Konto …. Das ist leider echt schwach und zumal bin ich VIP Kunde

Dear Bizzo Casino,

thanks for your email, I have followed up with a response.

Dear pklger,

are you familiar with an account ending in 3968, please?

Hey,

I can do that. It is the account to which the €800 was transferred and then rejected by the bank.

as shown on the bank receipt and bank statement

the account was specified at the time of payment…

Greetings

Hey,

das kann ich es handelt sich um das Konto auf den die 800€ überwiesen wurden und dann durch die Bank abgelehnt wurde.

wie auf dem Bankbeleg und Kontoauszug

das Konto wurde damals bei der Auszahlung angegeben ….

lg

Hello!

The investigation of this issue is still ongoing. To speed up the process, the player is advised to provide the support team with the requested bank statement. This will help us to review the situation faster and make a decision.

If you have any further questions, please let us know. We are always ready to help!

Your bank statement was sent to you yesterday morning... again... and you confirmed receipt by email today!!!!!

already the third time …

And what are you speeding things up here?!... Two months have already passed, and you have all the relevant documents!... I have no idea what kind of accounting system you have...

Kontoauszug wurde euch bereits gestern Morgen zugesendet …. Mal wieder …und ihr habt den Eingang heute best?tigt per Mail !!!!!

schon das dritte Mal …

und was beschleunigt ihr hier ?! …. Es sind bereits zwei Monate vergangen und euch liegen alle relevanten Unterlagen vor !… keine Ahnung was ihr für eine Buchhaltung habt …

Dear Bizzo Casino,

could you please provide an update on the status of this complaint?

Hello!

We are currently clarifying the details of this case and will get back to you with a response soon. We appreciate your patience and understanding!

Dear Bizzo Casino,

Thank you for your message. We will await further developments.

Hello pklger,

We have received a response from our payment system, stating that additional documents are required for further processing. We kindly ask you to provide the following:

A PDF confirmation of the payout reversal from your bank (you have already provided a screenshot, but we require an official document).

A fresh bank statement from January to the present date.

Clarification from your bank regarding the specific reason for the reversal of funds.

Once we receive these documents, we will be able to proceed with your request.

Thank you for your understanding and cooperation!

????????????????????

I've already written to you, keep your money... I've already sent you everything four times, at some point it's enough!

Guru Casino Team you should maybe re-evaluate the bizzo Casino

????????????????????

mich habe euch schon geschrieben behaltet eure kohle …. Habe euch schon alles vier mal geschickt irgendwann reicht es !

Guru Casino Team ihr solltet evtl mal das bizzo Casino neu bewerten

Dear pklger,

Could you please confirm if I understand correctly and you would like to close this complaint?

Unfortunately, it doesn't help here and the casino can't find the money and keeps asking for the same documents that they've already received three times.

It's a complete rip-off, unfortunately, and it seems you can't help much!

Ja bringt hier leider nichts und das Casino findet ja das Geld nicht und fordern immer wieder die gleichen Unterlagen an die sie schon drei mal bekommen haben.

Reinste Abzocke leider und ihr k?nnt da anscheinend auch nicht viel helfen !

Hello pklger,

We noticed that you haven’t responded to our request from April 1st and have not yet provided the required documents.

Please submit all the requested information so that we can proceed further with your case.

Thank you for your cooperation.

Casino Bizzo! You have all the documents, you come back with the same thing every time, and nothing changes!

I've already sent you a current bank statement three times, along with the bank's transfer receipt showing that the money was returned to you after the rejection! Are you that stupid, or are you just pretending?!!!!!

Check your accounting and not me!!!

casino bizzo ! Ihr habt alle Unterlagen ihr kommt jedes Mal mit der gleichen Sache und es ?ndert sich Nix!!

Ich habe euch schon dreimal einen aktuellen Kontoauszug geschickt plus den überweisungsbeleg der Bank das diese das Geld zurück an euch überwiesen hat aufgrund Ablehnung ! Seit ihr so dumm oder tut ihr nur so ?!!!!!

checkt eure Buchhaltung und nicht mich weiter !!!

Dear pklger,

I understand your frustration and anger. I would like to ask you to communicate politely so we can have a productive conversation.

I understand that repeatedly submitting documents is undoubtedly frustrating and tiring for you. However, to ensure the casino can properly process your request and to keep your complaint open, I strongly advise you to follow their instructions and submit the documents one more time.

We want to help resolve this for you, and your cooperation with the casino's verification process is essential for us to do so. Please let me know how you plan to proceed, as non-compliance will unfortunately leave me with no option but to close the complaint.

Closing it… unfortunately doesn’t help here.

Schlie?t es … bringt hier leider nix.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.