Hall?,
Tack s? mycket f?r att du tar upp mitt klagom?l! ??
Jag m?rkte precis att dessa svar kommer att vara pubic, skulle det vara m?jligt att ta bort mitt f?rnamn fr?n signaturen p? mitt f?rsta inl?gg?
H?r f?r att svara p? dina fr?gor:
- Kan du ber?tta hur l?nge du var spelare p? kasinot och n?r exakt var ditt konto blockerat?
Enligt min e-postkorg skapades mitt konto den 11 oktober 2023. Det blockerades den 27 december 2023. Jag fick reda p? att det blockerades efter att ha kontaktat live-support n?r jag inte l?ngre kunde logga in, felmeddelandet sa bara att mina inloggningsuppgifter ?r felaktiga.
- Vilka spel spelade du f?r att samla ditt nuvarande saldo i kasinot? (slots, livespel, vadslagning p? sport)
Jag tror att jag bara spelat Live-Casino (Fr?mst Baccarat & Craps) sedan min senaste ins?ttning f?r att uppn? balansen, men jag kan ocks? ha spelat casinospelen Plinko, Plinko XY och Easter Plinko av BGaming, jag ?r dock inte helt s?ker.
- Har du uppn?tt ditt nuvarande saldo med eller utan en aktiv bonus?
Jag fick n?gra bonusar f?r ett tag sedan, men jag tror att jag tog ut dem innan min senaste ins?ttning, s? jag skulle s?ga att jag uppn?dde saldot utan en aktiv bonus.
- Kan du sn?lla dela korrespondensen fr?n kasinot ang?ende motiveringen av kontost?ngning?
H?r ?r chatten med redigerade personliga detaljer eftersom detta verkar som ett offentligt forum:
Chattavskrift
Hanna ons, 12/27/23 19:45:04 Europa/Wien
Hall?! Jag heter Hanna. Ange din f?rfr?gan s? hj?lper jag dig g?rna.
[MITT FULLST?NDIGA JURIDISKA NAMN REDAKTERAD F?R SEKRETESS] 19:45:27
Hej, n?r jag f?rs?ker logga in f?r jag ett meddelande om att e-postadressen eller l?senordet ?r felaktigt, men jag ?r s?ker p? att jag inte ?ndrade det
Hanna 19:45:35
Det ?r trevligt att tr?ffa dig p? Blazzio! Skulle det vara bekv?mt f?r dig att h?lla i chatten? Jag beh?ver n?gra minuter f?r att kontrollera detaljerna.
[MITT FULLST?NDIGA JURIDISKA NAMN REDATERAT F?R SEKRETESS] 19:45:47
S?ker :)
Hanna 19:51:42
Tack f?r ditt t?lamod!
Jag ?r ledsen f?r besv?ret. Jag informerar dig v?nligt om att ditt konto har blockerats p? grund av beslut fr?n v?r s?kerhetsavdelning.
[MITT FULLST?NDIGA JURIDISKA NAMN REDATERAT F?R SEKRETESS] 07:52:21 pm
?h, okej...
Skulle det vara m?jligt att ta ut pengarna som finns kvar p? kontot?
Hanna 19:53:21
Tyv?rr ogiltigf?rklarades dina pengar.
[MITT FULLST?NDIGA JURIDISKA NAMN REDATERAT F?R SEKRETESS] 07:53:26 pm
Vad?
Hanna 19:57:12
V?nligen informeras om att dina pengar ogiltigf?rklarades p? grund av beslut fr?n den relevanta avdelningen. Tyv?rr kan v?rt team vi inte p?verka beslutet av s?kerhetsavdelningen.
[MITT FULLST?NDIGA JURIDISKA NAMN REDATERAT F?R SEKRETESS] 07:57:31 pm
Skulle det vara m?jligt att f? en GDPR-rapport av mitt spelarkonto?
Hanna 19:58:37
Ge mig sn?lla ett par minuter. Jag m?ste kontrollera detaljerna. Tack f?r ditt t?lamod!
F?r att f? tillg?ng till denna information, v?nligen bekr?fta att ditt konto ?r fullst?ndigt s?kert enligt f?ljande:
1) Ditt fullst?ndiga namn;
2) Ditt f?delsedatum;
3) E-postadress som anv?ndes vid registreringen;
4) Ditt telefonnummer;
5) Datum f?r senaste ins?ttning
6) Beloppet f?r den senaste ins?ttningen
[MITT FULLST?NDIGA JURIDISKA NAMN REDATERAT F?R SEKRETESS] 08:06:09 pm
[MITT FULLST?NDIGA JURIDISKA NAMN REDAKTERAD F?R SEKRETESS]
[MITT F?DELSEDATUM REDATERAT F?R SEKRETESS]
[MIN E-postadress har ?ndrats f?r integritetsskydd]
[MITT TELEFONNUMMER REDAGERAT F?R SEKRETESS]
[DATUM F?R SENAST INST?LLNING REDIGERAD F?R SEKRETESS]
[BELOPP AV DEN SENAST INS?TTNING REDAGERAD F?R SEKRETESS]
Hanna 08:07:11
Tack f?r dina svar! Vi kommer att vidarebefordra din f?rfr?gan till revelant-avdelningen och vi kommer att kontakta dig via e-post s? snart vi f?r deras svar.
[MITT FULLST?NDIGA JURIDISKA NAMN REDATERAT F?R SEKRETESS] 08:07:31 pm
Tack ha en bra dag! :)
Du betygsatte v?r kundtj?nst som bra 08:07:34 pm
Hanna 08:07:42
Kan jag vara till ytterligare hj?lp f?r dig?
[MITT FULLST?NDIGA JURIDISKA NAMN REDATERAT F?R SEKRETESS] 08:07:53 pm
Jag tror inte det, tack f?r din tid
Hanna 08:08:04
Det var ett n?je f?r mig att hj?lpa dig. Om du har n?gra fr?gor eller ytterligare hj?lp som beh?vs, tveka inte att kontakta oss!
Hanna arkiverade chatten
Tack f?r din tid och f?r att du tillhandah?ller ett forum f?r s?dana klagom?l! ??
V?nliga h?lsningar
Hello,
Thank you very much for taking on my complaint! ??
I just noticed that these answers will be pubic, would it be possible to remove my first name from the signature on my first post?
Here to answer your questions:
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
According to my email inbox, my account was created on October 11th 2023. It was blocked on December 27th 2023. I found out that it was blocked after contacting live-support when I was no longer able to login, the error message just saying that my login credentials are incorrect.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
I think I only played Live-Casino (Mainly Baccarat & Craps) since my latest deposit to achieve the balance, but I may also have played the casino games Plinko, Plinko XY and Easter Plinko by BGaming, I'm not entirely certain though.
- Did you achieve your current balance with or without an active bonus?
I did receive a few bonuses a while ago, but I think I withdrew them before my latest deposit, so I would say I achieved the balance without an active bonus.
- Could you please share the correspondence from the casino regarding the justification of account closure?
Here is the chat with redacted personal details as this seems like a public forum:
Chat transcript
Hanna Wed, 12/27/23 07:45:04 pm Europe/Vienna
Hello! My name is Hanna. Please specify your request and I'll be happy to help you.
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 07:45:27 pm
Hello, when trying to log in I get the notification that the email or password is incorrect, but I am certain that I didn't change it
Hanna 07:45:35 pm
It's nice to meet you at Blazzio! Would it be convenient for you to stay in chat? I need a few minutes to check the details.
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 07:45:47 pm
Sure :)
Hanna 07:51:42 pm
Thank you for your patience!
I am sorry for the inconvinience. I kindly inform you that your account has been blocked due to the decision of our security department.
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 07:52:21 pm
Ohh, ok ...
Would it be possible to withdraw the funds that remained on the account?
Hanna 07:53:21 pm
Unfortunately, your funds were voided.
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 07:53:26 pm
What?
Hanna 07:57:12 pm
Please be informed that your funds were voided due to the decision of the relevant department. Unfortunately, our team we cannot influence the decision of the security department.
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 07:57:31 pm
Would it be possible to get a GDPR Report of my player account?
Hanna 07:58:37 pm
Give me please a couple of minutes. I need to check the details. Thank you for your patience!
In order to gain access to this information, please confirm the full security of your account as follows:
1) Your full name;
2) Your date of birth;
3) Email address used upon registration;
4) Your phone number;
5)Date of the last deposit
6)Amount of the last deposit
?
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 08:06:09 pm
[MY FULL LEGAL NAME REDACTED FOR PRIVACY]
[MY DATE OF BIRTH REDACTED FOR PRIVACY]
[MY EMAIL ADDRESS REDACTED FOR PRIVACY]
[MY PHONE NUMBER REDACTED FOR PRIVACY]
[DATE OF THE LAST DEPOSIT REDACTED FOR PRIVACY]
[AMOUNT OF THE LAST DEPOSIT REDACTED FOR PRIVACY]
Hanna 08:07:11 pm
Thank you for your answers! We will forward your request to the revelant department and we will contact you via email as soon as we receive their response.
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 08:07:31 pm
Thank you, have a nice day! :)
You rated our customer service as good 08:07:34 pm
Hanna 08:07:42 pm
Can I be of any further assistance to you?
[MY FULL LEGAL NAME REDACTED FOR PRIVACY] 08:07:53 pm
I don't think so, thank you for your time
Hanna 08:08:04 pm
It was a pleasure for me to assist you. If you have any questions or further assistance needed, don't hesitate to contact us!
Hanna archived the chat
Thank you for your time and for providing a forum for such complaints! ??
Best Regards
Redigerad
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