Hej Jason,
Vi ?r supportteamet f?r medlemsf?rbunden och kommer alltid att g?ra v?rt b?sta f?r att jaga upp alla spelarfr?gor som kommer igenom.
Detta inneb?r att vi har begr?nsad tillg?ng till dina kontouppgifter och information.
Bara f?r att du ska ha en idé, om ditt konto ?r l?st av s?kerhetssk?l kommer vi inte ha n?gon information om resonemanget f?r kontot har l?sts, bara det relevanta teamet har den ?tkomsten.
I det h?r fallet, ?ven om ditt konto har varit l?st, kan jag se i systemet en anteckning om "konto under granskning - chat-klagom?l".
Detta betyder att kasinot granskar ditt konto och klagom?l. Vi har ocks? beg?rt att bli underr?ttade om resultatet av den granskningen.
Observera att kundtj?nsten som vi inte kan se n?gra detaljer n?r kontona ?r l?sta av s?kerhetsteamet. I dessa fall kommer de att svara som de har, med mycket lite om inte f?r att s?ga ingen information om resonemanget.
?ven om de kan beg?ra att kontot ska granskas som de har, i det h?r fallet.
V?nligen ge lite mer tid f?r kasinonets lag att k?ra sina recensioner och om du inte har ?sidosatt n?gon av kasinot ?r det de kommer att korrigera.
Vi kommer att uppdatera dig om resultatet.
Varma h?lsningar
Bondibet Support Team
Hello Jason,
We are the support team for the affiliates and will always do our best to chase up any player queries coming through.
This means that we have limited access to your account details and information.
Just for you to have an idea, if your account is locked for security reasons we will not have any information on the reasoning for the account have been locked, only the relevant team have that access.
I this case, although your account have been locked I can see in the system a note of "account under review - chat complaint".
This means that the casino is reviewing your account and complaint. We have also requested to be notified of the outcome of that review.
Please note that the customer service like us cannot see any details when the accounts are locked by security team. In these cases they will reply as they have, with very little if not to say none information regarding the reasonings.
Although they can request the account to be reviewed which they have, in this case.
Please give a little more time for the casino's teams to run their reviews and if you haven't breach any of the T&Cs of the casino they will correct it.
We will update you on the outcome.
Warm regards
Bondibet Support Team
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