Hej Omgunreal,
Hej Matej,
Vi hoppas att du m?r bra.
Observera att vi har granskat spelarens konto och klagom?l.
Den 24 oktober gjorde spelaren en ins?ttning p? $207,94 och h?mtade ins?ttningsbonusen: GIGAMAX. Bonusen kommer med f?ljande villkor:

https://casinobrango.com/terms?class=GIGAMAX
Som du kan se, medan du spelar med bonusen, ?r endast icke-progressiva slots till?tna.
I det ?gonblick som spelaren uppfyllde oms?ttningskraven kan vi se att spelaren b?rjade spela Blackjack som ?r ett begr?nsat spel. Totalt satsades $22 058,00 med en genomsnittlig insats p? $212,09 p? Blackjack . I processen vann spelaren totalt $2 167,00 .
Det viktiga vi m?ste ta itu med ?r att enligt Casino Brangos villkor och villkor f?rblir villkoren f?r alla kampanjer i full verkan ?ven efter att oms?ttningskraven ?r uppfyllda och allt fram tills hela saldot dras fr?n kontot.
https://casinobrango.com/terms-and-conditions
7.BONUSAR OCH KAMPANJER
7.1. Allm?nna bonus- och kampanjregler
w. " N?r en bonus har h?mtats tr?der villkoren f?r den bonusen i kraft omedelbart. Dessa villkor g?ller tills en ny fond?tg?rd (ins?ttning eller bonus) behandlas till ditt konto och efter att bonusen har tagits bort fr?n ditt saldo. Bonus Villkoren kommer att f?rbli i kraft efter att oms?ttning har uppfyllts. Bonusvillkor kommer att g?lla efter att ett uttag har behandlats. Bonusvillkor kommer att g?lla efter att det spelbara saldot sjunker under $/€ 1. Ins?ttning ovanp? ditt befintliga bonussaldo ogiltigf?rklaras inte bonusvillkoren. Eventuella brott mot villkoren medan de ?r i kraft kan leda till att alla vinster ogiltigf?rklaras enligt villkoren. Kampanjens villkor g?ller inte n?r en ny fond?tg?rd (ins?ttning eller bonus) har gjorts f?r tillf?llet ?r det spelbara saldot under $1,00. Se termen 7.1.i."
x. " I intresset f?r r?ttvist spel ?r alla bonuskampanjer begr?nsade till den maximala insatsen som f?r placeras. $/€ 10 ?r det maximala insatsbeloppet som ?r till?tet p? n?gon kampanj, s?vida inte SPECIFIKTIGT anges i kampanjen. Satsning ?ver detta belopp kommer att resultera i kampanjvinster ogiltigf?rklaras och tas bort. "
Med tanke p? ?vertr?delserna som f?rklaras ovan hade betalningsteamet inget annat val ?n att ogiltigf?rklara vinsterna helt och ?terbetala ins?ttningen.
Efter att ha slutf?rt granskningen kan ledningen erbjuda spelaren f?ljande:
Spelaren kommer att ers?ttas med $1 837,86 . I det ?gonblick som oms?ttningskraven uppfylldes hade spelaren $2045,60 och vid den tidpunkten hade spelaren inte gjort n?gra ?vertr?delser. Men med tanke p? att spelarens ins?ttning redan var ?terbetald och f?rbrukad ?r det totala ?terbetalningserbjudandet $1 837,86 .
Meddela oss om du tycker att detta erbjudande ?r acceptabelt s? att vi kan forts?tta med att ?terbetala vinsterna.
Vi f?rv?ntar oss ditt svar.
Om du skulle beh?va ytterligare information, tveka inte att kontakta oss.
V?nliga H?lsningar,
Luke Newman
Casino Brango Management
Hello Omgunreal,
Hello Matej,
We hope that you're well.
Please note that we have reviewed the player's account and grievance.
On October 24th, the player made a $207.94 deposit and claimed the deposit bonus: GIGAMAX. The bonus comes with the following terms:

https://casinobrango.com/terms?class=GIGAMAX
As you can see, while playing with the bonus, only Non-Progressive slots are allowed.
At the moment the player met the wagering requirements, we can see that the player started playing Blackjack which is a restricted game. A total of $22,058.00 with the average bet of $212.09 was wagered on Blackjack. In the process, the player won a total of $2,167.00.
The important thing we need to address is that according to the Terms & Conditions of Casino Brango, the Terms of any promotion remain in full effect even after the wagering requirements are met and all up until the entire balance is withdrawn from the account.
https://casinobrango.com/terms-and-conditions
7.BONUSES AND PROMOTIONS
7.1. General Bonus and Promotion Rules
w. "Once a bonus is claimed, the terms of that bonus step into effect immediately. These terms remain in full effect until a new Fund Action (Deposit or Bonus) is processed to your account and after the bonus has been cleared from your balance. Bonus Terms will remain in effect after Wagering has been met. Bonus Terms will remain in effect after a Withdrawal is processed. Bonus Terms will remain in effect after Playable Balance drops below $/€ 1. Depositing on top of your existing bonus balance does not void the Bonus Terms. Any violations of the terms while they are in effect, may result in all winnings being voided as per the Terms & Conditions. The Terms of the promotion are not in effect once a new fund action (deposit or bonus) is made at the moment the playable balance is below $1.00. Refer to the term 7.1.i."
x. "In the interests of fair gaming, all bonus promotions are limited on the maximum bet allowed to be placed. $/€ 10 is the maximum bet amount allowed on any promotion, unless SPECIFICALLY stated in the promotion. Betting above this amount will result in promotion winnings being voided and removed."
Given the violations explained above, the Payments Team had no other option but to void the winnings entirely and to reimburse the deposit.
After completing the review, the Management can offer the player the following:
The player will be reimbursed with $1,837.86. At the moment the wagering requirements were met, the player had $2045.60 and at that point, the player had made no violations. However, given that the player's deposit was already reimbursed and spent, the total reimbursement offer is $1,837.86.
Please let us know if you find this offer acceptable so we may proceed with reimbursing the winnings.
We will be expecting your reply.
Of course, should you need any additional information, please do not hesitate to contact us.
Kind Regards,
Luke Newman
Casino Brango Management
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