K?ra Stefan,
Observera att uttag av pengar inte ?r m?jligt f?rr?n anv?ndaren har godk?nt verifieringen. Anv?ndaren har inte laddat upp n?gra dokument sedan den 25 mars, och innan dess laddade han upp dokument som inte uppfyller kraven:
- Som bevis p? identiteten laddade han upp en skanning av dokumentet - endast originalet, inte en skanning eller sk?rmdump, kan accepteras.
– F?r selfies med identitetsbevis laddade han upp ett foto d?r halva ansiktet var t?ckt.
- F?r adressbeviset laddade anv?ndaren upp en skanning igen. En skanning kan inte accepteras, endast ett foto av originaldokumentet eller ett dokument i pdf-format.
- F?r dokumentet som bekr?ftar Apple Pay-betalningsmetoden laddade anv?ndaren upp ett felaktigt kontoutdrag. Det ?r viktigt att kontoutdraget visar anv?ndarens namn och ins?ttningen p? 10 euro och ins?ttningsdatum 07.03.25.
– Det ?r viktigt att ladda upp ett dokument f?r att bekr?fta bankkontot.
En kollega fr?n supportteamet skickade ocks? anv?ndaren via e-post och i spelprofilen alla krav p? dokumenten. Det ?r viktigt f?r anv?ndaren att ladda upp korrekta dokument till verifieringsf?nstret.
Om du har n?gra fr?gor hj?lper vi g?rna till.
Dear Stefan,
Please note that withdrawal of funds is not possible until the user passes verification. The user has not uploaded any documents since 25 March, and before that he uploaded documents that do not meet the requirements:
- For the proof of identity he uploaded a scan of the document - only the original, not a scan or screenshot, can be accepted.
- For selfies with proof of identity, he uploaded a photo where half of his face was covered.
- For the address proof, the user uploaded a scan again. A scan cannot be accepted, only a photo of the original document or a document in pdf format.
- For the document confirming the Apple Pay payment method the user uploaded an incorrect bank statement. It is important that the bank statement shows the user's name and the deposit in the amount of 10 euros and the date of deposit 07.03.25.
- It is important to upload a document to confirm the bank account.
A colleague from the support team also sent the user by e-mail and in the game profile all the requirements for the documents. It is important for the user to upload correct documents to the verification window.
If you have any questions, we will be glad to help.
Automatiskt ?versatt:
