The money was deducted from my account but not credited.

Das Geld von meinem Konto abgebucht aber nicht gutschrieben.

Dear songuel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

You want to warn me?!!! I don't think they even know what they're writing. In the German language, warning means threatening. Believe me, we won't allow ourselves to be threatened at all. We will publish all communication with your scam casino. We wonder if they would pull such a fraudulent scam on their family. If they had balls in their pants, they would call us personally and not let a computer replace them!!!!

They know my phone number through our registration.

Sie wollen mich warnen ?!!! Ich glaube, sie wissen gar nicht was sie schreiben. Warnen ist in der deutschen Sprache soviel wie drohen. Glauben sie mir, drohen lassen wir uns gar nicht. Wir werden alles Kommunikation mit ihrem Betrügercasino ver?ffentlichen. Wir fragen uns, ob sie so eine betrügerische Masche auch mit ihrer Familie machen würden. H?tte sie Eier in der Hose, würden sie uns pers?nlich anrufen und sich nicht durch einen Computer ersetzen lassen !!!!

Meine Telefon Nummer kennen sie durch unsere Anmeldung.

My money has been withdrawn from my account, as has my husband's money. So my husband and I have the same problem!!! We have already documented the transfer several times with copies of our deposits to them. What else do you want? I would exchange the so-called detectives from them. In my opinion, they are no more good than your casino. Obviously, as we can see from their answers, they know what excuses they can still afford!!! We immediately demand our stake of €50 each, i.e. a total of €100.00 back!!!

Mein Geld ist von meinem Konto abgebucht worden, so wie auch das Geld von meinem Mann. Also haben mein Mann und ich das gleiche Problem !!! Wir haben bereits mehrmals durch Kopien unsererEinzahlungen an sie den Transfer belegt. Was wollen sie noch ? Ich würde die sogenannten Detektive von ihnen austauschen. Die taugen in meinen Augen ebenso wenig wie ihr Casino. Offensichtlich wissen sie , wie wir aus ihren Antworten entnehmen k?nnen, wellche ausreden sie sich noch leisten k?nnen !!! Wie fordern umgehend unseren Einsatz von jeweils 50€, also zusammen 100,00 Euro zurück !!!

Dear songuel,

I literally do not understand what are you talking about as we are not the casino. You submitted your complaint on www.kpvfaw.com a 3rd party complaints resolution center and the casino is not yet invited to the case.

I would also like to point out that you can't use the same deposit method on 2 different casino accounts as it is against the casino terms. You always have to use your own payment provider in order to deposit otherwise your account will be permanently closed.

Dear songuel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Finally the money is credited to the casino account.

Endlich das Geld auf der Casino Konto gutgeschrieben.

Dear songuel,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

www.kpvfaw.com