B?sta mikeup91,
Tack s? mycket f?r att du skickade in detta klagom?l. Jag ?r ledsen att h?ra om ditt problem. Vi beklagar att informera dig om att vi inte kan tvinga kasinon att uppgradera din spelares status eller f?resl? att de ger dig lojalitetsbel?ningar. Det ?r viktigt att notera att kasinon inte ?r skyldiga att erbjuda n?gra f?rm?ner till sina spelare och kan utesluta individer fr?n deras lojalitetsprogram utan f?reg?ende meddelande. ?ven om vi f?rst?r vikten av att h?lla kunderna informerade om eventuella f?r?ndringar som kan p?verka deras spelarupplevelse, ingriper vi inte i dessa fr?gor och till?ter kasinon att fatta sina egna beslut ang?ende vem som f?r lojalitetsbel?ningar och vem som inte g?r det. Jag ber om urs?kt f?r att jag inte kan ge mer hj?lp med att l?sa det h?r fallet.
Meddela mig om det finns n?got annat jag kan hj?lpa dig med, eller om det h?r klagom?let kan avslutas.
Tack f?r att du f?rst?r.
v?nliga h?lsningar
Veronika
Dear mikeup91,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not. I apologize for not being able to provide more assistance in resolving this case.
Please let me know if there is anything else I can assist you with, or if this complaint may be closed.
Thank you for your understanding.
Best regards
Veronika
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