hello, I asked for the withdrawal, they informed me that it was 24 hours a year, it fell

they are saying that it is under maintenance but it has been 3 days and nothing has fallen

ola pedi o saque me informaram que era 24 horas ainda ano caiu

estao dizendo que esta em manuten?ao mas ja passou 3 dias e nada de cair

Dear Rezunto,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

hello I have 65000 try they still haven't paid me 9 days ago

ola tenho 65000 try ainda nao me pagaramfaz 9 dias

Hello, the casino has been saying for 10 days that it has been updating the site so as not to process my withdrawal

ola o cassino esta dizendo a 10 dias que esta atulizando o site pra nao processar meu saque

Dear Rezunto,

Have you received your withdrawal from the casino yet?

no and still they closed my account

nao e ainda eles fecharam minha conta

Thank you for your reply, Rezunto. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear Rezunto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

yes, I already made a withdrawal

however this value is not and they closed my account I cannot access

sim ja realizei saque

porem valor esse nao e fecharam minha conra nao consigo acessar

Have you received any explanation regarding the closed account? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

hello they said there is no account like i never had an account

ola eles disseram que nao existe a conta como eu nunca tivesse conta

Please note that you have not sent me any communication between you and the casino. Please, forward it as soon as possible so we can proceed with this complaint. Thank you.

I spoke with the casino only via chat, there is no way to have a conversation

eu falei com o cassino so via chat nao tem como ter conversa

Could you please provide any evidence that you created an account at this casino, such as a welcome email, an email with a confirmation of registration, screenshots from your account while it was still active, etc.? Please, forward it to me.

Dear Rezunto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.