Hall?,
Som vi sa tidigare, kontaktade spelaren oss f?r att ?ppna sitt konto igen och vi var mycket glada ?ver att kunna behaga honom.
Vid den tidpunkten kom v?r support och spelaren ?verens om att st?nga tvisten f?r att ?ppna sitt konto igen. Det var d?rf?r vi bad dig, Casino Guru, att l?sa det som det verkade vara under kontroll.
Under tiden kom spelaren ofta p? chatten f?r att be om bonus som v?rt supportteam gav honom. Men varje g?ng han tillfr?gades om tvisten, l?sning av den eller l?sningar f?r att l?sa den, l?mnade spelaren chatten. Vi f?rs?kte kontakta honom via telefon och e-post, och vi n?dde honom fortfarande fram till denna dag.
Vi f?rst?r besv?ret och vi var redo att agera i god tro f?r att hitta en l?sning f?r den h?r spelaren.
Tyv?rr fick vi inte denna chans eftersom spelaren uppenbarligen inte g?r i v?r v?g.
Vi ?r mycket ledsna f?r denna situation men vi skulle verkligen vilja att denna tvist l?ses.
Tack f?r att du f?rst?r.
B?st,
Hello,
As we said before, the player contacted us to reopen his account and we were very happy to please him.
At that time, our support and the player agreed on closing the dispute in order to reopen his account. That's why we asked you, Casino Guru, to resolve it as it seemed to be under control.
Meanwhile, the player was frequently coming on chat in order to ask bonus, that our support team gave him. However, any time he was asked about the dispute, resolution of it, or solutions to resolve it, the player was leaving the chat. We tried to contact him by phone and email, and we still did reach him until this day.
We understand the inconvenience and we were ready to act in good faith in order to find a solution for this player.
Unfortunately, we weren't given this chance as the player is obviously not going in our way.
We are very sorry for this situation but we would really like this dispute to be solved.
Thanks for understanding.
Best,
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