K?ra ChrisHC99,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du hade en negativ upplevelse med Dazardbet Casino.
L?t mig f? st?lla n?gra fr?gor s? att jag kan f?rst? situationen b?ttre.
- Kan du v?nligen meddela om ditt konto har blockerats eller om det fortfarande ?r tillg?ngligt f?r dig?
- Kan du dela dina tidigare beg?randen om sj?lvavst?ngning som du skickat in till casinot med mig? V?nligen dela informationen till min e-postadress p? [email protected]
- Kan du f?rklara processen f?r att ?ppna ditt konto igen? Vem initierade ?ter?ppningen av ditt konto, och vilka krav fanns f?r att ditt konto skulle kunna ?ppnas igen?
- Har casinot redan svarat p? din ?terbetalningsbeg?ran? Vad svarade casinot?
Jag rekommenderar att du skickar en ny f?rfr?gan, men den h?r g?ngen, inkludera mig i kopian av ditt e-postmeddelande.
N?r du ans?ker om sj?lvavst?ngning, ange tydligt orsaken till att du deaktiverar ditt konto och ange perioden. Dessutom b?r e-postmeddelandets ?mne vara markerat och l?tt igenk?nnligt, eftersom casinosupporten f?r m?nga f?rfr?gningar per dag. Om det ?r tydligt markerat har du st?rre chans att f? din beg?ran beviljad s? snart som m?jligt.
Exempel:
?mne f?r e-postmeddelande: Sj?lvuteslutning:
Spelarens information:
F?rnamn:
Efternamn:
F?delsedatum:
Kasinoinloggning:
E-postadress:
"H?lsningar Dazardbet Casino Support,
Jag skriver f?r att informera dig om att jag omedelbart vill bli avst?ngd fr?n detta casino och permanent fr?n att ta emot allt spelrelaterat marknadsf?ringsmaterial.
Anledningen till mitt beslut ?r att jag lider av spelproblem.
Jag bekr?ftar att jag inte kommer att till?tas att ?terkalla min sj?lvavst?ngning under denna period och att sj?lvavst?ngningen inte kan h?vas f?re utg?ngen av den avtalade perioden.
Skicka ett annat e-postmeddelande till [email protected] (du kan inkludera mig i kopian p? [email protected] ) och h?ll mig informerad om eventuella framtida h?ndelser.
Under tiden kan du kolla in andra resurser och information i v?r guide om ansvarsfullt spelande som finns h?r: http://www.kpvfaw.com/responsible-gambling-guide
Jag hoppas att vi kan hj?lpa dig att l?sa detta problem s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Tomas
Dear ChrisHC99,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dazardbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise whether your account has been blocked or if it is still accessible to you?
- Could you please share your self-exclusion requests previously submitted to the casino with me? Please share the information to my email at [email protected]
- Could you please explain the process of reopening your account? Who initiated the reopening of your account, and what requirements were there for your account to be reopened?
- Has the casino responded to your refund request already? What did the casino reply?
I would recommend that you send another request, but this time, include me in the copy of your email.
When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.
Example:
Email subject: Self-exclusion:
Player’s info:
First name:
Last name:
Date of birth:
Casino login:
Email address:
"Greetings Dazardbet Casino Support,
I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.
The reason for my decision is that I am suffering from gambling problems.
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to [email protected] (you can include me in the copy at [email protected]) and keep me informed about any further developments.
In the meantime, check other resources and information in our responsible gambling guide found here: http://www.kpvfaw.com/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Automatiskt ?versatt:
