I oktober 2023 satte jag in 100 € och gjorde anspr?k p? en ins?ttningsmatchningsbonus. Jag slutf?rde vadet och beg?rde ett uttag av mina €3900-vinster.
Idag (2023-11-13) fick jag f?ljande mejl fr?n dem. Jag f?rnekar helt anklagelserna som ?nd? ?r v?ldigt vaga.
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Hall?,
Vi skriver f?r att informera dig om att efter en intern utredning har ledningen beslutat att st?nga ditt konto. Enligt v?ra bonusvillkor:
1,23. Vi f?rbeh?ller oss r?tten att granska dina spel-/transaktionsloggar. Du samtycker h?rmed i f?rv?g till att vi g?r det. Om det efter en granskning visar sig att du deltog, eller f?rs?kte delta, i en manipulativ spelstrategi f?r att dra f?rdel av bonusen som bel?nas till dig fr?n kasinot, har vi r?tten att neka, h?lla inne, ?terkalla eller dra tillbaka din r?tt. till n?gon kampanj, vinster eller bonus, eller avsluta din koppling till v?r webbplats och/eller blockera ditt konto. Under s?dana omst?ndigheter ?r vi inte skyldiga att ?terbetala andra medel som kan finnas p? ditt konto ?n dina ursprungliga ins?ttningsbelopp.
Vi har avb?jt ditt uttag, dragit av ditt saldo och ?terbetalat din ins?ttning med samma metod.
V?nliga H?lsningar,
Betalning Kassa
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In October 2023, I deposited €100 and claimed a deposit match bonus. I completed the wagering and requested a withdrawal of my €3900 winnings.
Today (13/11/2023) I received the following email from them. I completely deny the accusations which are very vague anyway.
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Hello,
We are writing to inform you that after an internal investigation, management has decided to close your account. As per our bonus term and condition:
1.23. We reserve the right to audit your game play/transaction logs. You hereby consent in advance for us to do so. If, after an audit, it transpires that you participated, or attempted to participate, in a manipulative game strategy to take advantage from the bonus being rewarded to you from the casino, we hold the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your association with our website and/or block your account. In such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.
We have declined your withdrawal, subtracted your balance and refunded your deposit using the same method.
Kind regards,
Payments Cashier
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