I've already been verified in the past and I've made withdrawals with them all the sudden. They want me to show them all this p d f Bills and stuff like that and I've showed them AT&T original downloaded copy of the bill with my name address on it date dates. Fucking it's recent is october And they keep sending me saying that they. They can't accept it or whatever I don't understand why they can't accept it. It's a bill. It's a proof address with my name and my address on it. I mean, it doesn't make any sense. Because it's downloaded the p d f files downloaded off the website AT&T a no cropper screenshot or not like that, and they just doesn't make any sense to me. Dude i've sent a picture of myself holding my I d and front and back I don't know if there's like a bot that keeps like. Send me the same message over and over like. Somehow. It's flagged in their system or whatever. But it's all PDF file except for like you. I even made I even made the picture like of my id a p d f its been about a week or 2 now i contact support and i get the ( oh i sent a message to account verification team and they will message you in 3 bisiness days ) i wait 3 days and go back to customer support and they say the same thing over again after i send another document a different one i mean i think they messing with me at this point or something please help me out here it pisses me off and its crypto that ive deposited with and got paid with so all this problem they giving me for 100 $ in btc is crazy in the past ive deposited 100s to them probably around 1k in total and got paid out a few hundred , i dont understand why i have to be re verified idk 8 months later nothing s changed , i really need that money to pay a bill asas please help me . . much love ?????????? btw i have alot of emails idk if that the right email but username is correct

Dear 951909x,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it is very common for casinos to ask for new documents even though a player's account was verified in the past.

• Do I understand correctly that verifying your home address seems to be the only issue?  
• Have you provided any other documents and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

yea thats the only issue

ive sent a bank statement and a at&t bill that ive downloaded the pdf file from at&ts website

Thank you very much for your reply, 951909x. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Thank you very much, 951909x, for your cooperation. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear 951909x, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite DuckyLuck Casino representative to join this conversation. 

Dear DuckyLuck Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hello 951909x and Katarina,

Thank you for submitting your complain.

Reviewing the information, we still need the client to submit the proof of address. Unfortunately, the withdrawal process cannot be started as we first need the verification information to be completed. We understand that you have already sent different documents to us, but at this moment, we need to conclude the verification process by the client sending a picture of the original document and not a screenshot.

If you are able to send that as soon as possible, please let us know so that we can inform the department in charge and get your payment expedited.

Best regards,

DLC Customer Support

ive done all that ive been verified before ive sent tons of information and pdf original documents all that

it wasnt a screenshot i downloaded a bank statement straight from my banks website

this was a edited picture to show yall but blanked out sensitive info but original downloaded copy of the statement is sent to duckyluck

as for any bills ive show the downloaded copy of my atandt bill thats the only bill in my name ive told yall this multiple times now

By the way, my first address that I was verified at on your site. The second address I added is literally blocks away from the address. I was verified on your site in the first place

Dear DuckyLuck Casino,

thank you for your reply.

Dear 951909x,

could you please follow the casino's instructions and submit the required photo for our records? The Know Your Customer (KYC) process is a crucial step for every online casino, ensuring that funds are securely managed and allocated to their rightful owners.

Once you have submitted the photo of your ID, please let us know.

ive already sent a photo of my id along with my bank statement ive sent all that weeks prior

i own my house shit you can just look me up on address search

Dear 951909x,

thanks for the update and please avoid using any inappropriate language going forward.

Dear DuckyLuck Casino,

have you received the required paperwork, please?

Hello 951909x and Katarina,

Thank your for sending the necessary information. We reached out the deparment in charge and the account was verified. The payment will be sent today. Once it is, we will come back and post an update. Thank you for your patience and understanding.

Dear DuckyLuck Casino,

thank you for the update. We will now await your next message.

Hello 951909x and Katarina,

We noticed that as mentioned, the payment was processed yesterday. Please let us know that you received it. Thank you for your patience!

much ?????????? and respect thanks for the help @ Katarina

Dear 951909x,

should I assume you have received your funds, please? Has this case been resolved?

Dear 951909x,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.