Hej Peter och hej jelder2189 ,
Tack f?r att du skickade informationen till oss.
Efter att ha granskat kontot m?rkte vi att spelaren utnyttjade en kampanj f?r vilken det maximala uttagsbeloppet var $250. Spelaren informerades om detta under chattkonversationen med Aryan d?r det f?rklarades att beloppet p? $1424,78 inte skulle vara en del av uttaget p? grund av den maximala utbetalningen p? $250.
Innan spelaren accepterar bonusen ber systemet spelaren att se till att l?sa reglerna och villkoren f?r bonusen, som i detta fall specificerade att det maximala uttagsbeloppet var $250. Det f?rklarar ocks? att alla andra vinster fr?n dessa kampanjer inte skulle vara giltiga.
Spelaren fick uttaget p? $250 som hon vann fr?n denna kampanj. Ja, de ?terst?ende vinsterna har tagits bort eftersom det ?r en del av villkoren.
Vi hoppas att detta f?rklarar situationen ytterligare.
H?lsningar,
Customer Engagement Coordinator
Hi Peter and hi jelder2189,
Thank you for sending us the information.
After reviewing the account, we noticed that the player took advantage of a promotion for which the maximum withdrawal amount was $250. The player was informed of this during the chat conversation with Aryan where it was explained that the amount of $1424.78 was not going to be a part of the withdrawal due to the maximum cashout of $250.
Before the player accepts the bonus, the system asks the player to make sure to read the Terms and Conditions for the bonus, which in this case, specified that the maximum amount withdrawal amount was $250. It also explains that any other winnings from these promotion would not be valid.
The player was sent the $250 withdrawal that she won from this promotion. Yes, the remaining winnings have been removed as that is part of the Terms and Conditions.
We hope that this explains the situation further.
Regards,
Customer Engagement Coordinator
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