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HemKlagom?lDuelbits Casino - Spelarens uttag ?r f?rsenat p? grund av problem med ID-verifiering.
Duelbits Casino - Spelarens uttag ?r f?rsenat p? grund av problem med ID-verifiering.
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2 085 $
Duelbits Casino
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S?kerhetsindex
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The player from Buenos Aires faced issues withdrawing money from DuelBits casino as their submitted ID was rejected during the KYC process, with the casino claiming it was fake, despite it being authentic. The player had reached out to support multiple times without receiving any communication or assistance in resolving the issue. After reviewing the case, it was determined that there had been dishonest attempts to bypass verification from the player's side, leading to the rejection of the complaint. The importance of adhering to the KYC process was emphasized, and the player was advised to reach out for future issues with any casino.
Spelaren fr?n Buenos Aires st?tte p? problem med att ta ut pengar fr?n DuelBits casino eftersom deras inl?mnade ID avvisades under KYC-processen, d?r kasinot h?vdade att det var falskt, trots att det var ?kta. Spelaren hade kontaktat supporten flera g?nger utan att ha f?tt n?gon kommunikation eller hj?lp med att l?sa problemet. Efter att ha granskat fallet fastst?lldes det att det hade gjorts o?rliga f?rs?k att kringg? verifiering fr?n spelarens sida, vilket ledde till att klagom?let avvisades. Vikten av att f?lja KYC-processen betonades, och spelaren rekommenderades att ta kontakt f?r framtida problem med alla casinon.
Jag kontaktar mig f?r att l?mna in ett klagom?l eftersom kasinot "DuelBits" inte till?ter mig att ta ut mina pengar. Till en b?rjan beg?rde de KYC, s? jag skickade in de n?dv?ndiga dokumenten (ett foto p? mitt ID) och utf?rde identitetsverifieringsprocessen, men kasinot avvisade det och h?vdade att mitt ID var falskt. Sj?lvklart ?r mitt ID helt ?kta och giltigt i mitt land. Jag ?r mer ?n villig att tillhandah?lla ytterligare dokumentation f?r att l?sa det h?r problemet. Min avsikt ?r att samarbeta fullt ut f?r att hitta en l?sning.
Jag har upprepade g?nger kontaktat casinots supportteam, men de har inte varit s?rskilt hj?lpsamma. De ber?ttade f?r mig att efterlevnadsteamet granskade mitt ?rende och skulle kontakta mig n?r ett beslut fattats. Jag har dock aldrig f?tt n?gon s?dan kommunikation, och det har nu g?tt en vecka sedan min f?rsta kontakt med supporten. Vid andra tillf?llen har de r?det mig att prova verifieringsprocessen igen, men verifieringsfliken aktiverar inte n?gon knapp f?r mig att f?rs?ka igen (jag har bifogat en sk?rmdump av detta).
Tack p? f?rhand f?r din hj?lp och jag hoppas att vi kan l?sa problemet s? snart som m?jligt. Jag st?r till ditt f?rfogande. H?lsningar.
Hello Casino Guru team,
I am reaching out to file a complaint because the casino "DuelBits" is not allowing me to withdraw my money. Initially, they requested KYC, so I submitted the required documents (a photo of my ID) and performed the identity verification process, but the casino rejected it, claiming my ID was fake. Of course, my ID is entirely authentic and valid in my country. I am more than willing to provide any additional documentation to resolve this issue. My intention is to cooperate fully to find a solution.
I have repeatedly contacted the casino’s support team, but they haven’t been very helpful. They told me that the compliance team was reviewing my case and would contact me once a decision was made. However, I have never received any such communication, and it has now been a week since my first contact with support. On other occasions, they have advised me to try the verification process again, but the verification tab does not enable any button for me to retry the process (I have attached a screenshot of this).
Thank you in advance for your help, and I hope we can resolve this issue as soon as possible. I am at your disposal. Regards.
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen.
Har du gjort n?gra framg?ngsrika uttag tidigare?
Samlade du dina vinster med eller utan en aktiv bonus?
St?ter du p? samma problem i niv? 2-verifieringsavsnittet?
Kan du sn?lla dela din kommunikation med kasinot ang?ende verifieringen? Skicka e-postmeddelanden eller chattranskriptioner till min e-post p? [email protected] , eller l?gg upp sk?rmdumpar h?r.
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Dominika
Dear Flareman,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Did you accumulate your winnings with or without an active bonus?
Do you encounter the same issue in the Level 2 verification section?
Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Ja, jag har gjort ett framg?ngsrikt uttag tidigare (den 2 november 2024). Jag satte sedan in pengar igen och f?rs?kte slutf?ra en kampanj som kasinot erbj?d, men bonusen avvisades. F?r n?rvarande ?r mitt saldo $56 USD l?gre ?n det ursprungligen insatta beloppet; med andra ord, jag har spelat p? kasinot och f?rlorat pengar — jag har inga vinster.
Jag vill klarg?ra att mitt klagom?l inte handlar om bonusen som INTE beviljades, utan om att jag inte kan ta ut mina pengar.
Verifieringsfliken till?ter mig inte heller att slutf?ra niv? 2-verifiering; det finns ingen aktiverad knapp f?r detta ?ndam?l.
Jag bifogar filer h?r som inneh?ller min konversation med casinosupportteamet.
Med v?nlig h?lsning, Flareman.
Dear Dominika,
Thank you very much for your prompt response.
Yes, I have made a successful withdrawal before (on November 2, 2024). I then deposited money again, attempting to complete a promotion the casino was offering, but the bonus was rejected. Currently, my balance is $56 USD lower than the originally deposited amount; in other words, I have played in the casino and lost money—I have no winnings.
I want to make it clear that my complaint is not about the bonus that was NOT granted, but about not being able to withdraw my money.
The verification tab also does not allow me to complete level 2 verification; there is no enabled button for this purpose.
I am attaching files here containing my conversation with the casino support team.
Jag har skickat mejlet med den efterfr?gade dokumentationen (?mne: Flareman Documentation) till din adress. Dessutom, som svar p? din fr?ga, informerade kasinot mig om att efterlevnadsteamet granskade mina dokument (detta var den 5 november, och jag har inte f?tt n?got svar sedan dess, vilket betyder att 15 dagar har g?tt), vilket ?r konstigt eftersom min verifiering redan visas som avvisad.
Som jag n?mnde tidigare finns det ingen knapp aktiverad p? verifieringsfliken f?r att f?rs?ka igen. Casinots supportteam r?der mig att g? till verifieringsfliken och slutf?ra den, vilket leder oss in i en o?ndlig loop utan en l?sning.
H?lsningar,
Flareman.
Dear Dominika,
I have sent the email with the requested documentation (subject: Flareman Documentation) to your address. Additionally, in response to your question, the casino informed me that the compliance team was reviewing my documents (this was on November 5th, and I have not received a response since, meaning 15 days have passed), which is strange because my verification already shows as rejected.
As I mentioned earlier, there is no button enabled in the verification tab to retry the process. The casino's support team advises me to go to the verification tab and complete it, which leads us into an endless loop without a solution.
Tack s? mycket, Flareman, f?r att du tillhandah?llit den n?dv?ndiga informationen. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Natalia ( [email protected] ) som kommer att st? till din tj?nst. Jag ?nskar dig lycka till och hoppas att problemet kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, Flareman, for providing the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Jag har granskat ditt ?rende och jag ?r ledsen att h?ra att du har problem med verifieringsprocessen. Jag kommer att kontakta kasinot f?r att se vad som kan g?ras n?r de svarar.
B?sta Duelbits Casino,
Jag skulle vilja bjuda in dig att g? med i denna konversation och hj?lpa till att l?sa spelarens klagom?l. Kan du ge mer information om detta fall? Specifikt, kan du f?rtydliga varf?r det inl?mnade dokumentet avvisades? Om du har n?gra st?djande bevis, skicka g?rna det till min e-post p? [email protected].
Jag ser fram emot att h?ra fr?n dig snart.
Med v?nlig h?lsning,
Natalia
Hi Flareman,
I’ve reviewed your case and I’m sorry to hear that you’re having difficulty with the verification process. I will reach out to the casino to see what can be done once they respond.
Dear Duelbits Casino,
I would like to invite you to join this conversation and assist in resolving the player’s complaint. Could you please provide more information regarding this case? Specifically, could you clarify why the submitted document was rejected? If you have any supporting evidence, feel free to send it to my email at [email protected].
B?ste Flareman, Jag blev informerad av kasinorepresentanten att du ombads att tillhandah?lla k?llan till dokumentet via e-post, men de har inte f?tt n?got fr?n dig. Kan du sn?lla utveckla det?
Jag undrar ocks? om det skulle vara m?jligt f?r dig att ta en selfie med ID-kortet du angav f?r verifiering och skicka det till min e-post ( [email protected] )? Din hj?lp skulle vara mycket uppskattad.
Dear Flareman, I was informed by the casino representative that you were asked to provide the source of funds document via email, but they haven't received anything from you. Could you please elaborate?
I also wonder if it would be possible for you to take a selfie with the ID card you provided for verification and send it to my email ([email protected])? Your help would be very much appreciated.
Jag har skickat ett e-postmeddelande till din adress med mina tre senaste l?nebesked, tillsammans med flera fotografier av mig med mitt ID, som visar b?de fram- och baksidan.
Jag skulle ocks? vilja f?rtydliga att kasinot aldrig beg?rde bevis p? ursprunget till mina pengar. Hade de gjort det skulle jag ha tillhandah?llit det utan problem, men jag har aldrig f?tt ett s?dant mail.
Tack s? mycket f?r din hj?lp.
Med v?nlig h?lsning,
Flareman.
Dear Natalia,
I have sent an email to your address containing my last three pay stubs, along with several photographs of me holding my ID, showing both the front and back.
I would also like to clarify that the casino never requested proof of the origin of my funds. Had they done so, I would have provided it without any issue, but I have never received such an email.
K?ra Duelbits Casino, sn?lla, kolla om du har f?tt mitt mejl. Jag skulle vilja upprepa att vi beh?ver mer information fr?n dig ang?ende dina anspr?k.
V?nligen kontrollera spelarens svar. Enligt Flareman fick han inte din beg?ran om att ange k?llan till pengar, men jag har precis f?tt l?nebesked fr?n spelaren, och han ?r redo att skicka dem till dig f?r ytterligare verifiering ocks?. V?nligen ange till vilken e-post spelaren kan skicka dokumenten.
Thank you, Flareman. I have received your email.
Dear Duelbits Casino, please, check if you have received my email. I'd like to repeat that we need more information from you regarding your claims.
Please, check the player's reply. According to Flareman, he didn't receive your request to provide the source of funds, but I have just received payslips from the player, and he is ready to send them to you for further verification, too. Please, specify, to which email the player can send the documents.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
K?ra Flareman, jag skulle vilja dela de senaste uppdateringarna med dig. Vi har diskuterat ditt fall med kasinorepresentanten via privata e-postmeddelanden. Just nu v?ntar jag p? mer detaljer f?r att klarg?ra situationen. F?rhoppningsvis kommer jag att dela resultaten av v?r unders?kning med dig inom kort. Tack f?r ditt t?lamod.
Dear Flareman, I would like to share the recent updates with you. We have been discussing your case with the casino representative via private emails. At the moment I'm waiting for more details to clarify the situation. Hopefully, I will share the results of our investigation with you shortly. Thank you for your patience.
Tack, Duelbits Casino, f?r att du tillhandah?ller all information.
B?ste Flareman, vi har f?tt alla beg?rda uppgifter fr?n casinot. Baserat p? de tillhandah?llna bevisen, inklusive en officiell rapport fr?n Sumsub, gjordes n?gra o?rliga f?rs?k att kringg? verifieringen fr?n din sida. Tyv?rr kan vi inte avg?ra detta klagom?l till din f?rdel eftersom KYC-processen ?r avg?rande och eventuella bedr?gliga handlingar inte kan f?rbises. Spelare f?rv?ntas f?lja principerna f?r legitim anv?ndning av kasinots webbplats, och det finns giltiga farh?gor ang?ende efterlevnad i ditt fall.
Som ett resultat m?ste vi avvisa detta klagom?l. Tack f?r din f?rst?else, och jag ?r ledsen att vi inte kunde hj?lpa dig mer den h?r g?ngen. H?r g?rna av dig om du st?ter p? n?gra problem med detta eller n?got annat casino i framtiden.
Med v?nlig h?lsning,
Natalia
Thank you, Duelbits Casino, for providing all the information.
Dear Flareman, we have received all the requested details from the casino. Based on the provided evidence, including an official report from Sumsub, there were some dishonest attempts to bypass verification from your side. Regrettably, we cannot rule this complaint in your favor because the KYC process is crucial, and any fraudulent actions cannot be overlooked. Players are expected to adhere to the principles of legitimate use of the casino's website, and there are valid concerns regarding compliance in your case.
As a result, we must reject this complaint. Thank you for your understanding, and I’m sorry we couldn’t assist you further this time. Please feel free to reach out if you encounter any issues with this or any other casino in the future.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
