I requested a withdrawal at ebingo, but they tell me I cannot proceed until I submit a photo of a long-expired card that I haven't used for deposits in months. Obviously, I no longer possess that card nor do I have any means to recover it in order to send them the photo they're asking for. As a result, the money in my account is being held hostage because I can't provide a card I no longer have or use. I've sent them several emails explaining the situation, but they reply to all of them with the same copy-and-paste response. Furthermore, they don't have a chat feature, phone line, or any other means of contact. This is the level of transparency that their website, EBINGO, operates with.

He solicitado un retiro en ebingo,me dicen que hasta que no envie la tarjeta ya caducada desde hace tiempo y que no he utilizado desde hace meses para depositar no me dejan retirar la cantidad que he ganado despues de depositar con otra tarjeta,evidentemente esa tarjeta ya no la tengo ni posibilidad de recuperarla para enviar la fotografía que me piden,con lo cual tienen secuestrado el dinero de mi cuenta por no enviar una tarjeta que no tengo ni he utilizado. Les he enviado varios correos explicandoselo pero a todos contestan con el mismo copia y pega,ademas no tienen chat ni telefono ni ningun medio de contacto mas.esa es la transparencia que tiene su pagina EBINGO.

Dear nandodorado,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning...I've already been paid, I suppose when I read the complaint because I haven't done anything else since I sent it...thank you for your attention and kindness... ebingo...I don't recommend it

Buenas..ya me lo han abonado,supongo que al leer la queja porque no he hecho nada mas desde que la envie..gracias por vuestra atencion y amabilidad.. ebingo..no lo recomiendo

Dear nandodorado,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

www.kpvfaw.com