Hello, I've never had any problems with the casino, neither with deposits nor withdrawals. Three days ago, I requested a withdrawal of €30. The next day, the withdrawal was canceled, and I didn't receive any email. Customer service told me there was a technical error, which is why the withdrawal was canceled, and that I should submit another withdrawal request. I did that. This afternoon, the withdrawal was canceled again. And then customer service came up with another excuse and ended the chat. So this afternoon, I selected a different credit card for a withdrawal, and I am fully verified there.

Hallo habe nie Probleme gehabt mit dem casino weder mit Einzahlung und auszahlung . Vor 3 Tagen hab ich eine auszahlung beantragt von 30€ am n?chsten Tag wurde die auszahlung storniert und hab auch keine Email erhalten . Im Kundenservice sagte man mir das die einen Technischen Fehler haben deswegen wurde die auszahlung storniert und ich soll nochmal ein auszahlungs Antrag machen . Das habe ich auch gemacht. Heute nachmittag wurde die auszahlung wieder storniert . Und dann kamm vom Kundenservice eine andere ausrede und brechen den chat ab . So heute nachmittag hab ich eine auszahlung andere Kreditkarte ausgew?hlt und ich bin komplett Verifiziert dort

Dear Timandre47, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal requests and understand your concern. However, I’d like to emphasize that we received many complaints about delayed or canceled withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

Has your latest attempt with a different credit card been successful, please?

Have you accumulated your winnings with the help of bonus, please?

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Timandre47,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina