Hej Michal!
Vi tar g?rna del av detta klagom?l och klarg?r det.
Situation som beskrivs i det klagom?let har intr?ffat.
Enligt "Villkor och villkor" f?r spelplattformen ?r uttag tillg?ngligt efter att ha uppfyllt 2 tydliga villkor.
F?r att vara mer specifik - g?r en ins?ttning och m?ngden satsningar m?ste vara lika med beloppet f?r den senaste ins?ttningen.
Anledningen som blir b?rjan p? den situationen ?r klientens spelaktivitet.
V?r s?kerhetsavdelning uppt?cker att spelaren har engagerat sig i aktiviteter som allvarligt bryter mot reglerna f?r v?r plattform.
Mer specifikt – att missbruka en viss teknisk s?rbarhet n?r man spelar ett spel f?r att kunna dra f?rdel av v?r spelplattform.
Det ?r f?rbjudet p? v?r plattform.
Med den specifika situationen visar vi lojalitet mot spelaren och har korrigerat aktiv balans.
Nu m?ste spelaren uppfylla villkoren f?r spelaktiviteten (m?ngden satsningar m?ste vara lika med beloppet f?r den senaste ins?ttningen) i spelautomater.
Ett s?dant beslut hade skett p? grund av den specifika situation som har uppt?ckts.
F?r n?rvarande har de n?mnda kraven inte uppfyllts.
Direkt efter att ha uppfyllt kravet – kommer vi g?rna att slutf?ra spelarens beg?ran om uttag.
Med respekt,
Fairspin!
Hello Michal!
We will be glad to take part in this complaint and make it clear.
Situation described in that complaint has taken place.
According to the "Terms and Conditions" of the gaming platform withdrawal available after fulfilling 2 clear conditions.
To be more specific - make a deposit and the amount of bets must be equal to the amount of the last deposit.
Reason that becomes the start of that situation is the gaming activity of the client.
Our Security Department detects that player have engaged in activities that severely violate the rules of our platform.
More specifically - abusing a certain technical vulnerability while playing a game in order to take advantage of our gaming platform.
That is forbidden on our platform.
With that specific situation we show loyalty to the player and have corrected active balance.
Now player need to fulfill conditions of the gaming activity(amount of bets must be equal to the amount of the last deposit) in slot type of games.
Such a decision had taken place due to the specific situation that has been detected.
At this moment the mentioned requirements have not been fulfilled.
Right after fulfilling the requirement - we will be happy to complete the withdrawal request of the player.
Respectfully,
Fairspin!
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